Medical Billing Assistant Trainer

Rotech Healthcare Inc.•Murray, KY

About The Position

We are seeking a dedicated Assistant Trainer / VA Central Intake Trainer for our Sleep Central team within our Murray Operations Division. Responsible for training and overseeing new hire PCC-VA (Patient Care VA Customer Service Coordinator) and CSS (Customer Support Specialist Medical Billing & Patient Care) personnel, monitoring performance and providing feedback to management on areas of opportunities, successes and failures for each new hire. Provides constructive feedback and develop plans for immediate and long-term performance improvements. Completes all tasks given by the Department Supervisor and/or Manager.

Requirements

High school diploma or GED equivalent, required
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lifting may be required at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Nice To Haves

Experience in the healthcare industry preferred
One to three years of related prior work experience in a team-oriented environment is preferred
One to three years of supervisory experience is preferred

Responsibilities

Actively supports quality assurance monitoring by reviewing live/recorded calls as well as orders processed
Communicate training needs and on-line resources
Conceptualize training materials based on data and research
Conduct employee interviews
Conducts quality assurance monitoring for all employees on a frequent and ongoing basis to ensure customer satisfaction and compliance with process requirements and quality standards
Conducts quality assurance monitoring for all new hires for a period of 3 months after training, unless otherwise requested by Supervisor/Manager
Consult with other trainers, managers, leadership, and assists trainer during larger training sessions
Create training agendas, strategies, initiatives and materials for in person and virtual trainings
Develop a schedule to assess training needs
Develops team members and responds to questions in a timely and professional manner
Ensures associates adhere to defined schedules and that team members are on task
Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted
Instruct employee training and on-boarding
Maintain a training file on the server for all training materials
Pro-actively solves problems and provides timely resolution to ensure minimal impact on patient and employee satisfaction
Process incoming orders from VA’s when needed
Promotes a supportive environment in which employees are encouraged to solve problems and address patient issues
Provides direction, motivation and information to effectively perform the job
Test and review created materials
Track and compile collected data
Train all new hires for the VA Central Intake Department
Performs other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations