Billing & Revenue Trainer-2

AES•Indianapolis, IN

About The Position

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas. AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization. If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation. Position Summary We are seeking a knowledgeable and engaging Billing & Revenue Trainer to lead the development and delivery of training programs for our backoffice teams supporting SAP ISU billing and revenue operations. This role is essential to ensuring employees are equipped with the skills and knowledge needed to navigate complex billing processes, maintain data accuracy, and deliver exceptional service to our customers. As business needs evolve, this role may also support call center training initiatives and related communications to ensure alignment across frontline and backoffice operations. The duties and responsibilities outlined below are not all inclusive and may be adjusted as business needs change.

Requirements

Bachelor’s degree in Business, Education, Information Systems, or related field – or equivalent relevant experience in utility billing, training, or SAP ISU.
3+ years of experience in SAP ISU billing and revenue processes, preferably in a utility or regulated industry.
Proven experience designing and delivering training programs for adult learners.
Strong understanding of SAP ISU modules including billing, invoicing, and revenue management.
Excellent communication, facilitation, and interpersonal skills.
Proficiency in Microsoft Office Suite and training development tools (e.g., Articulate, Adobe Captivate, or similar).

Nice To Haves

SAP ISU Certification or formal training.
Experience with back-office operations in utility billing and revenue.
Familiarity with learning management systems (LMS) and eLearning platforms.
Knowledge of regulatory requirements affecting utility billing.

Responsibilities

Training Program Development Design, develop, and maintain comprehensive training materials for SAP ISU billing and revenue processes.
Create role-based learning paths for new team members and ongoing development for existing team members.
Incorporate adult learning principles and interactive methods to enhance engagement and retention.
Training Delivery Facilitate in-person and virtual training sessions for back-office billing and revenue teams.
Provide hands-on instructions in SAP ISU navigation, billing workflows, exception handling, and reporting.
Conduct refresher courses and upskill sessions in response to system updates or process changes.
Support cross functional training initiatives, including call center training as business needs require functional training initiatives, including call center training as business needs require Collaboration & Support Partner with Billing & Revenue leadership, IT, and SAP support teams to stay current on system enhancements and process changes.
Serve as a subject matter expert and resource for billing-related inquiries and troubleshooting.
Support change management initiatives related to SAP ISU upgrades or process redesigns.
Evaluation & Continuous Improvement Assess training effectiveness through feedback, performance metrics, and post-training evaluations.
Identify skill gaps and recommend targeted learning interventions.
Maintain training records and ensure compliance with internal standards and regulatory requirements.
Communications Draft and deliver clear, timely, and effective communications to billing and revenue teams as well as call center teams as needed.
Ensure messaging supports training initiatives, system changes, and operational updates.
Collaborate with stakeholders to align communications with business goals and employee needs.