Medical Biller

Charlie Health•Nashville, TN

8d•$45,000 - $52,500•Hybrid

About The Position

The Billing Specialist at Charlie Health plays a vital role in ensuring accurate and timely insurance claim submission for our Intensive Outpatient Programs (IOP), Outpatient (OP), and Psychiatric services. In this position, you will work within a fast-paced and mission-driven environment, handling complex billing workflows and navigating payer-specific requirements, credentialing protocols, and evolving compliance standards. This role demands a detail-oriented, analytical professional who understands the intricacies of behavioral health billing. You’ll be responsible for reducing billing errors, identifying and addressing trends in claim denials or inaccuracies, and collaborating with cross-functional teams to improve processes and outcomes. At Charlie Health, we’re building more than a business—we’re transforming mental healthcare for young people and families in crisis. We’re seeking someone who shares our commitment to clinical excellence and innovation and who is energized by the opportunity to help scale a company delivering life-changing care across the country.

Requirements

3+ years of charge entry and billing experience, preferably in behavioral health
Strict attention to details
Knowledge of payer specific billing requirements
Organizational skills
Experience in navigating clearinghouses
Highly organized and able to track workflows through various tools
Proficiency in Microsoft office required
Knowledge of medical billing practices, office policies and procedures
Familiar with CPT, ICD-9, and ICD-10
Excellent written and verbal communication skills
Ability to maintain a high level of integrity and confidentiality of medical information
Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Responsibilities

Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
Identify trends and root causes related to inaccurate insurance billing, and report to leadership
Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account