Medical Back Office Assistant

Skin And Cancer Institute•Kingman, AZ

7d•Onsite

About The Position

The Back Office Medical Assistant plays a vital role in supporting clinical operations by assisting providers with patient care, performing clinical procedures, and maintaining accurate medical records. This position ensures smooth patient flow, adheres to compliance standards, and contributes to a positive patient experience.

Requirements

Demonstrates strong clinical skills with sharp attention to detail
Communicates effectively and builds rapport with patients and team members
Proficient in EHR systems and Microsoft Office Suite
Handles sensitive patient concerns with professionalism and discretion
Prepares and administers injections (Kenalog, Lidocaine, Epinephrine)
Assists in minor surgical procedures and wound care using sterile techniques
Adheres to infection control and safety protocols
Understands and comply with HIPAA regulations and patient confidentiality
Practices universal precautions consistently
Collects and processes lab specimens accurately
In-depth knowledge of medical terminology and dermatologic procedures (Mohs, biopsies, excisions, radiation); skilled in-patient instruction
Multitasks efficiently in fast-paced clinical settings
High school diploma or equivalent required.
Completion of an accredited Medical Assistant program is a plus.
Certification (CMA, RMA, or equivalent) preferred.
1–2 years of clinical experience in a medical office preferred.

Nice To Haves

Completion of an accredited Medical Assistant program is a plus.
Certification (CMA, RMA, or equivalent) preferred.

Responsibilities

Provides high-quality customer service and adheres to quality control standards
Coordinates patient care per physician instructions and company policies
Escorts patients to exam rooms per company protocols
Prepares patients for exams by taking histories and explaining procedures
Conducts and documents patient intake
Assists in dermatologic procedures (biopsies, excisions, phototherapy, cosmetic treatments) using sterile techniques
Supports routine lab tests (e.g., skin scrapings, swabs)
Apply topical treatments or dressings under provider supervision
Captures clinical photos for documentation and comparison
Accurately documents patient care in medical records promptly
Send prescriptions during visits and verify accuracy with provider
Sterilizes instruments and keeps exam rooms clean by safety standards
Uploads and maintains pathology, AK, MOHS, and FBX logs
Verifies pathology log details (patient info, diagnosis, site, lab routing)
Keeps cancer logs current and accurate
Stocks rooms, monitors supplies, and alerts managers when low
Maintains strict patient confidentiality
Performs additional patient care tasks to support providers
Asking every patient for a google review.
Educate patients on skin care routines, including post-procedure care and sunscreen use.
Explain treatment plans and follow-up instructions to help patients understand their care journey.
Provide compassionate support for patients dealing with chronic skin conditions or cancer
Greetings and checks in patients, verifying personal and medical details
Collecting all pertinent information at check in (MIPS Questionnaire)
Updating the PA log, ensure codes are entered correctly.
Checks prescriptions throughout the day — verify, highlight, and confirm accuracy
Schedules appointments and manages follow-up and procedure calendars
Handles calls, messages, Klaras, Tandem, and responds to inquiries including medication refills and general questions
Makes timely outbound calls as needed
Processes prior authorizations and communicates with insurance providers
Orders and organizes medical supplies to maintain inventory levels
Attends meetings and completes assigned trainings timely