Medical Assistant

Advocare LLC•Hockessin, DE

About The Position

We are seeking a skilled and compassionate Medical Assistant to join our healthcare team. The ideal candidate will provide high-quality, direct patient care and support to providers and clinical staff by performing both clinical and administrative duties in a professional and efficient manner. Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Medical Assistant, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Requirements

Solid understanding of medical procedures, administrative workflows, and organizational policies
Strong interpersonal skills with the ability to communicate clearly and professionally
Proficient in a variety of administrative tasks, including scheduling, documentation, and records management
Highly organized and detail-oriented, with the ability to take initiative and demonstrate leadership when needed
Familiarity with medical terminology and electronic health record (EHR) systems
Excellent verbal communication skills and the ability to express ideas effectively
Proven ability to handle sensitive and confidential information with discretion
Adaptable and able to manage multiple priorities in a dynamic, fast-paced environment
Committed to providing exceptional patient care and customer service
Demonstrates the ability to meet performance goals and deadlines consistently
Excellent customer service and communication skills
Ability to maintain professionalism, confidentiality, and diplomacy
Strong interpersonal skills with the ability to work with diverse individuals
Detail-oriented with strong follow-up and multitasking capabilities
Adaptable and flexible in a fast-paced, ever-changing environment
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
High school diploma or equivalent required
Must hold a current Medical Assistant Certification
Must be able to work during regular office hours (Mon - Wed 8:00 am - 7:00 pm and Thurs - Fri 8:00 am - 5:00 pm)

Nice To Haves

Familiarity with electronic medical records (EMR) is a plus

Responsibilities

Perform a wide range of administrative and clinical tasks, including obtaining and documenting patient medical histories, answering and directing phone calls, and ensuring completion of all necessary forms
Maintain medical supply inventory and perform basic preventive maintenance on equipment to ensure proper operation
Prepare patients for examinations by conducting preliminary physical assessments, taking vital signs, and summarizing patient history for providers
Set up and maintain clean, organized treatment rooms for clinical examinations
Communicate physician instructions to patients and answer basic questions regarding treatment and care
Provide compassionate support and assistance to patients and their families throughout their visit
Ensure strict compliance with healthcare regulations and standards, including HIPAA and OSHA
Assist providers, clinical staff, and other team members as needed
Perform other duties and responsibilities as assigned to support overall clinic operations
Answer incoming calls on a multi-line telephone system with professionalism and efficiency
Schedule and confirm patient appointments
Transfer calls and take accurate messages according to office procedures
Greet patients and visitors and notify the appropriate team member of their arrival
Collect and post co-pays and communicate outstanding balances
Check patients out and follow proper check-out protocols
Notify the doctor when a patient cancel
Type correspondence and office memos as directed
Transcribe visit details into medical reports
Prepare charts, gather necessary paperwork, and print daily appointment schedules