Medical Assistant - MAT and Psych Programs

HealthFirst Family Care Center Inc.•Franklin, NH

About The Position

Join the HealthFirst community, where every position has purpose! Step into a career where you're not just filling a position—you're making a meaningful impact. At HealthFirst, we're more than a doctor's office—we're a beacon of hope, providing top-notch integrated medical and behavioral care to all, regardless of their ability to pay. Be part of a team that's redefining healthcare and changing lives in ways others can only dream of. Ready to make a difference? Join us! HealthFirst Family Care Center, a Certified Great Place to Work® and a wonderful place to make a difference, is seeking a Medical Assistant to join our team of mission-minded healthcare professionals, supporting our psychiatric nurse practitioner by working in our Medication Assisted Treatment (MAT) and psychiatric programs. This position is 32-34 hours/week with a schedule of Mondays, Wednesdays, Thursdays, and Fridays. Unlike most of our other Medical Assistant positions, there are no late night coverage expectations for this position. Who you are: You’re a compassionate, highly organized Medical Assistant with a passion for making care more accessible, especially for those navigating substance use recovery. You're certified, confident with EMRs, experienced in phlebotomy and clinical support, and comfortable working in a fast-paced, team-centered environment. You know how to keep patients at ease, and you understand that kindness, consistency, and communication go a long way in helping people heal. You’re reliable, flexible, and driven by a deep sense of purpose. Who we are: At HealthFirst, we serve with heart. As a Federally Qualified Health Center with locations in Franklin and Laconia, we provide comprehensive primary and behavioral health care to everyone, regardless of income or insurance status. Our MAT program is a lifeline for many—and as part of that team, you’ll play a critical role in restoring hope and improving lives. We collaborate, innovate, and celebrate progress together. And yes—we’ve been named a Great Place to Work, because we invest just as much in our people as we do in our patients. What you’ll do: Support MAT and psych patients by prepping for visits, documenting vitals, and coordinating follow-ups Perform phlebotomy, administer medications and vaccines, and assist during exams Track patient progress and maintain accurate records Work closely with providers, pharmacies, and insurers to coordinate care Order, track, and reconcile medication Process prior authorizations for medication Champion quality improvement and patient satisfaction every step of the way This is more than a job. It’s a chance to be part of something bigger. Apply today and help us bring hope and healing to the communities we serve.

Requirements

High school diploma or GED
Graduate of an accredited Medical Assistant program
AAMA certification (CMA or RMA) and BLS certification
At least 2 years of experience in a healthcare setting
Strong organizational, communication, and documentation skills
Ability to work across multiple sites and collaborate across departments
Comfort working with sensitive patient populations with empathy and discretion

Responsibilities

Support MAT and psych patients by prepping for visits, documenting vitals, and coordinating follow-ups
Perform phlebotomy, administer medications and vaccines, and assist during exams
Track patient progress and maintain accurate records
Work closely with providers, pharmacies, and insurers to coordinate care
Order, track, and reconcile medication
Process prior authorizations for medication
Champion quality improvement and patient satisfaction every step of the way

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