Medical Assistant

The Los Angeles Cancer Network•Van Nuys, CA

16d•$21 - $24

About The Position

The Medical Assistant is responsible for gathering and documenting patient screening data for the Los Angeles Cancer Network. This role provides patients with safe, quality care throughout their treatment and disease process under the direction of the Provider or the oversight of a direct supervisor.

Requirements

Strong verbal and written communication skills.
Ability to establish and maintain effective working relationships.
Demonstrates exceptional assessment, critical thinking, and customer service skills
Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
Ability to seek out resources independently and work collaboratively
Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
Ability to multitask efficiently
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
Completion of an accredited medical assistant program with certification
Current CPR certification
Excellent phlebotomy skills
Knowledge of medical laboratory procedures

Nice To Haves

Previous Oncology/ Hematology experience preferred

Responsibilities

Answers, routes or take messages for all incoming calls during open business hours
Takes complete info and routes new patient requests, prescription refill requests and record all patient interaction through telephone in the EMR
Greets patients as they enter the clinic, obtains insurance info changes, preferred pharmacy and pharmacy benefit card
Collects co-pay (if any) immediately from patient or note in EMR the reason that co-pay cannot be collected. Rooms patient in EMR, and directs them to Waiting Area, Treatment Room or Lab
Checks all incoming faxes, and routes urgent/stat results appropriately, and transfer faxes to correct patient chart
Confirms demographic information in EMR
Takes vitals and enters required information in EMR
Check out patients by arranging all follow up visits, coordinate treatment times with Chemo staff and set outside labs, testing and scanning appointments for patients
Arranges all outside appointments for patients
Reminds patients of upcoming appointments, to come early, or complete lab tests for MD
Processes patient care summaries, send to referral physician or print for patient
Checks visit list for following day and makes sure that all test results MD needs are in EMR, and call to retrieve scans and lab results if missing from chart if needed
Processes reports for physicians as requested
Monitors daily intake of patients for no-shows and cancellations, and calls all no show and cancellations to reschedule, and records in EMR.
Prepares needles, bags and trays for Chemo RNs
Assists in monitoring patients waiting in lobby to start treatment
Assists in cleaning chairs between patients, and at end of the day
Dispenses medications from Lynx, administer injections, and document in MAR
Reports to additional practice locations to provide Medical Assistant coverage as needed
Assists management in the onboarding of new Medical Assistants
Serves as Preceptor for newly hired Medical Assistants
Oversees workflow and supervise Medical Assistants in the clinic
Coordinates with Physicians and Management to provide staff when needed in critical areas of the clinic
Coordinates with Management on the approval of time off, sick calls and scheduling of staff
Monitors clinic for no-shows and cancellations, and manages rescheduling of all no show and cancellations, and records all correspondence in EMR.
Obtains prior authorizations for all patients’ procedures, and medication, and record approved and denied authorizations in EMR
Works closely with billing to ensure timely authorizations obtained for patients
Submit prescriptions to In-Office Dispensary and outside pharmacies after physician review and approval
Manages process for coordinating outsourced medications from specialty pharmacies to be administered in the clinic with patients for timely consent, delivery and scheduling with nursing staff.
Coordinates with Providers to manage care of patients
Coordinates with Back Office staff to manager care of patients