Medical Assistant - Behavioral Health

Community Health Connections • Fitchburg, MA

12d

About The Position

Clinical Duties ● Greet patients, verify demographics, and prepare them for visits. ● Measure and record vital signs (blood pressure, pulse, temperature, weight, height, BMI, oxygen saturation). ● Perform point-of-care testing (strep, flu, COVID, urinalysis, blood glucose, pregnancy tests, etc.). ● Assist providers with procedures (suturing, splinting, wound care, abscess drainage, orthopedic immobilization, etc.). ● Review and document patient history, current medications, and allergies. ● Perform basic clinical tasks such as EKGs, vision/hearing screenings, wound care and specimen collection (urine, blood, swabs). ● Follow infection control and safety procedures (PPE, room cleaning, sterilization of instruments). ● Provide patient education on health maintenance, medications, and follow-up instructions. Administrative Duties ● Schedule patient appointments, referrals, and diagnostic tests. ● Manage and document patient messages, prescription refill requests, and provider communications. ● Update electronic health records (EHR) accurately and promptly. ● Handle prior authorizations and insurance verifications as needed. ● Support population health initiatives and Care Gaps (outreach calls, chronic disease management, preventive screenings). ● Coordinate with labs, imaging centers, pharmacies, and specialists. ● Maintain patient’s privacy and secure patient privacy information ● Will need to float to other sites and cross cover as needed ● Will attend and complete agency trainings as assigned ● Demonstrate understanding and commitment of the health center mission, Values and Standards ● Demonstrate understanding and commitment to the established CHC Values and Standards ● Performs other job-related duties as required or assigned

Requirements

• High School Diploma or GED required, Associate Degree in Medical Office Assistant or equivalent preferred
• Previous experience preferred
• Bilingual in Spanish/English or Portuguese/English is a plus
• Work experience similar to a medical office environment
• Computer skills for accurate data entry
• Knowledge of basic medical terminology
• AHA BLS Health Care Provider certification or equivalent
• Hearing to distinguish difference in heartbeat and breathing of patients and to hear instructions.
• Near visual acuity to read gauges and dials on equipment.
• Color vision for perceiving changes in patient's skin color or color of solutions.
• Demonstrated interpersonal relationship skills
• Demonstrated written and verbal communication skills in English
• Demonstrated ability to work in a fast-paced medical office environment

Nice To Haves

• Bilingual in Spanish/English or Portuguese/English is a plus

Responsibilities

• Greet patients, verify demographics, and prepare them for visits.
• Measure and record vital signs (blood pressure, pulse, temperature, weight, height, BMI, oxygen saturation).
• Perform point-of-care testing (strep, flu, COVID, urinalysis, blood glucose, pregnancy tests, etc.).
• Assist providers with procedures (suturing, splinting, wound care, abscess drainage, orthopedic immobilization, etc.).
• Review and document patient history, current medications, and allergies.
• Perform basic clinical tasks such as EKGs, vision/hearing screenings, wound care and specimen collection (urine, blood, swabs).
• Follow infection control and safety procedures (PPE, room cleaning, sterilization of instruments).
• Provide patient education on health maintenance, medications, and follow-up instructions.
• Schedule patient appointments, referrals, and diagnostic tests.
• Manage and document patient messages, prescription refill requests, and provider communications.
• Update electronic health records (EHR) accurately and promptly.
• Handle prior authorizations and insurance verifications as needed.
• Support population health initiatives and Care Gaps (outreach calls, chronic disease management, preventive screenings).
• Coordinate with labs, imaging centers, pharmacies, and specialists.
• Maintain patient’s privacy and secure patient privacy information
• Will need to float to other sites and cross cover as needed
• Will attend and complete agency trainings as assigned
• Demonstrate understanding and commitment of the health center mission, Values and Standards
• Demonstrate understanding and commitment to the established CHC Values and Standards
• Performs other job-related duties as required or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees