Medical Assistant (Behavioral Health)

United Health Centers of the San Joaquin Valley•Fresno, CA

8d•$21

About The Position

Overview We are recruiting for a Behavioral Health Medical Assistant (MA) to join our team in one of our state of the art health centers. Consider joining the team to leave a lasting impact in your local community as our Medical Assistants can look forward to rewarding benefits and work environment. Experienced Medical Assistants and/or new Medical Assistant graduates are welcomed! The Behavioral Health Medical Assistant will function as a member of the behavioral health department and will assist in identifying gaps in care. The Behavioral Health Medical Assistant works primarily with the Psychiatric team, collaborating specifically with patient’s primary care provider, behavioral health provider, and department case manager, in order to assist with any medication management tasks. The Behavioral Health Medical Assistant is responsible for coordinating and supporting Behavioral Health and Medical services at all UHC sites, by conducting coordination in care activities, providing direct patient care, and initiating any referrals internally or externally. Responsibilities

Requirements

High School graduate or GED.
Completed training program in Medical Assisting from Accredited College.
Possess a valid Lifesaving certificate
Minimum 2 years of experience in a health care setting, preferably in a Federally Qualified Health Center.
Previous experience working in Behavioral Health Department
Bilingual (English/Spanish) required
Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
Customer-service oriented
Strong computer skills
Familiar with adult learning and general training techniques
Positive professional insight
Flexibility and dependability
Demonstrated good problem-solving skills; sound judgment
Effective leadership/supervisory skills
Modern office practices and procedures including email
Intermediate computer skills
Attention to detail and excellent follow-through on work tasks
Able to handle multiple tasks simultaneously

Responsibilities

Escorts patients to the tele-psychiatry exam room, administers Outcome Measures (Audit-C, PHQ-9, GAD-7, DAST, and CAGE), measures and records vitals, in order to facilitate visit with psychiatric team.
Performs administrative responsibilities, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow-up appointments.
Identifies any Behavioral Health gaps in care, and any quality metrics that need to be met by reviewing patient’s historical electronic medical record.
Participates in regularly scheduled caseload consultation with team care including Primary Care, Behavioral Health Provider and/or Psychiatrist.
Facilitates patient engagement and follow up in care with Behavioral Health and/or Tele-psychiatry.
Facilitates referrals for clinically indicated services internally or outside the primary care clinic (e.g. Social services, mental health specialty care, and substance abuse treatment).
Is responsible for appointment follow through and follow up, will track and document no shows for appointments.
Assists with any additional documentation or requirements as they relate to patient’s prescriptions (i.e., TARS, Prior Authorizations), Assists patients with any medication concerns/requests.
Maintain patient confidentiality in accordance to department policy and HIPPA guidelines.
Assists with and Triages Crisis Calls if no Behavioral Health Provider is available.
Attend and participate in required meetings, training and educational programs.
Perform other functions as directed by the Director of Behavioral Health.