Medical Assistant- Cardiology Clinic - Baton Rouge

Ochsner Health • Hammond, LA

1d • Onsite

About The Position

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. The Medical Assistant assists in the delivery of health care services to patients of varied backgrounds and age, maintaining positive relationships with patients and their families. The role involves working effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communication via phone is essential to ensure patient needs are met timely and accurately, and the role requires accessing the company's data systems to document pertinent medical information. Ochsner Health, established in 1942, is a leading not-for-profit healthcare provider in the Gulf South, recognized as the No. 1 hospital in Louisiana by U.S. News & World Report for 12 consecutive years, and Ochsner Children’s as the No. 1 hospital for kids in Louisiana for three consecutive years. In 2023, Ochsner Health cared for over 1.5 million people and employs more than 38,000 team members and over 4,700 physicians. Ochsner Health is an Equal Opportunity Employer and has received numerous accolades as an Employer of Choice, including recognition for diversity and as a top workplace.

Requirements

• High school diploma or equivalent.
• Experience working with and maintaining confidential information.
• Experience working in a fast-paced environment with minimal supervision.
• Basic Life Support (BLS) from the American Heart Association.
• Clinical knowledge.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong interpersonal and customer service skills.

Nice To Haves

• Completion of a formal medical assistant training program.

Responsibilities

• Supports the patient and provider throughout the patient visit.
• Ensures the patient and provider are prepared for the visit.
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.
• Provides excellent patient service through effective communication both over the phone and in person.
• Completes appropriate documentation including patient registration if necessary.
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• Maintains and complies with the company's Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• Employer of Choice
• Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024
• Listed as 150 Top Places to Work in Healthcare by Becker's Healthcare
• Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace
• Ranked as a 2023 Top Workplace in the USA!
• Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune
• Earned 2022-2023 Great Place to Work Certification™
• Named to Newsweek's America's Greatest Workplaces for Parents and Families 2023

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees