Certified Medical Assistant - Ortho Clinic - Baton Rouge

Ochsner Health•Baton Rouge, LA

1d•Onsite

About The Position

Ochsner Health is committed to serving, healing, leading, educating, and innovating, believing that every achievement and patient helped is due to dedicated employees. This role involves providing individualized medical care to assigned patients in person, electronically, and via telephone, under the supervision of a licensed health care provider. The Certified Medical Assistant assists in delivering health care services to diverse patient populations, maintaining positive relationships with patients and their families. They work effectively with colleagues to ensure efficient patient flow, provide support to patients and physicians, communicate via phone to meet patient needs, and document pertinent medical information in the company's data systems. The position is primarily located at the Grove location, with some travel required to Elite-Burbank and Denham locations.

Requirements

High school diploma
Experience working with and maintaining confidential information
Experience working in a fast-paced environment with minimal supervision
Medical Assistant Certification
Basic Life Support (BLS) from the American Heart Association
Clinical knowledge
Proficiency in using computers, software, and web-based applications
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Strong interpersonal and customer service skills

Nice To Haves

Completion of a formal medical assistant training program

Responsibilities

Supports the patient and provider throughout the patient visit.
Ensures the patient and provider are prepared for the visit.
Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.
Provides excellent patient service through effective communication both over the phone and in person.
Completes appropriate documentation including patient registration if necessary.
Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as assigned.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.