Medical Assistant - The Center for Refugee Health
About The Position
As a Medical Assistant, you are a non-licensed health care provider who, under the direction and supervision of a licensed health care provider, delivers direct and indirect patient care. You play an integral role in maintaining patient well-being, and contribute to the success of patients, physicians and licensed health care providers. OUR Department: The Center for Refugee Health is a Rochester Regional Health primary care practice located at the corner of Alexander Street and Monroe Avenue. The clinic has a small staff of 15 people including physicians, a care manager, a social worker, and patient navigators. Since opening in August of 2014 the clinic has provided medical care to over 5,000 refugee patients. As the only clinic for Refugee Health in Monroe County, we work closely with the Office of Community Medicine to identify health disparities and address the needs of the patients coming to the clinic. The overarching goal of both departments is to improve health outcomes within the Rochester refugee community. The Rochester New York Reception and Placement program resettles approximately 1,100 refugees per year. Individuals arrive from all over the world. Countries of origin include Bhutan, Burma, Cuba, Democratic Republic of Congo, Ethiopia, Eritrea, Haiti, Somalia, Afghanistan and Ukraine. Obtaining appropriate medical care is one of the highest priorities during the resettlement process. We work closely with the local resettlement agencies such as, Catholic Family Center and World Relief, to facilitate an initial health screening and subsequent entrance into primary care for all newly-arriving refugees. The program addresses the multiple barriers refugees face upon arrival in Rochester and helps patients navigate the healthcare system.
Requirements
- Associates degree preferred
Nice To Haves
- Associates degree preferred.
- Experience in pre-hospital care activities or acute/critical care experience preferred.
- Medical Assistant Certification preferred.
- Strong customer service, computer, and communication skills highly desired.
Responsibilities
- Conducts pre-visit planning (PVP). Works reports for gaps and delinquencies (patient outreach and scheduling for follow up). Completes health maintenance, registry reports (gap work)
- Accurately obtains and documents patient vital signs, history, and screenings. Recognizes deviations from the norms, and promptly reports to a licensed staff member.
- Understands principles of obtaining an accurate EKG and attaches monitor leads and operates equipment when directed. Reports problems or malfunctions in a timely manner to a licensed staff member. Accurately completes appropriate documentation. Performs EKGs when requested.
- Reviews patient medication list and pends refills for provider's approval. Pends provider's orders.
- Collects specimen, conducts tests and documents patient POCT. Collects specimens (except strep) and label to be sent out for testing.
- Demonstrates competency in Phlebotomy, including correct labeling of specimen tubes and ordering of lab tests via the computer.
- Provides clinical assistance to providers and nursing personnel as per delegation.
- Assists provider with procedures
- Provides instruction and information as part of patient education process under the guidance of providers or RN.
- Restocks medical supplies in exam and treatment rooms. Puts adequate linen supply in place or empty’s waste and liner receptacles.
- Checks calibration and cleaning of test equipment. Preps instruments to go out for sterilization.
- Orders clinical supplies
- Completes patient forms.
- Submits Prior Authorizations requests.
- Mails provider communications to patients
- Assembles packets for provider use (exp. ADHD)
- Assists with medical record system through abstraction (scanning and filing) of patient health maintenance and test reports.
- Upon request compiles statistical data from patient records that are necessary for Quality Assurance/Improvement activities.
- Answer phones and schedules appointments.
- Check in and Check out patients.
- Verifies insurance.
- Processes referrals.
- Sorts and delivers mail.
- Collects and posts payments, and may also perform charge entry.
- Maintains non-clinical office supplies.
- Provides My Care Education and assist with sign up
- Provides Patient Escorts (to lab and radiology)
- Sends Physical Packets to Patients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
