Hybrid Certified Medical Assistant (Full-Time) / Washington, DC

CloseKnit•Washington, DC

8d•$20 - $24•Hybrid

About The Position

The CloseKnit Medical Assistant serves as a bridge between the providers and the non-clinical CloseKnit staff. Supporting 2-4 providers during the day, this position maintains efficient patient flow by planning and preparing for patient visits and by fostering a patient safety and satisfaction environment by developing relationships with patients and explaining clinical information. This role also supports high-quality care delivery by performing all post-visit tasks, performing quality outreach, and demonstrating problem-solving skills around patient needs. The Medical Assistant functions as a collaborative member of the healthcare team, displaying professional behavior, addressing clinical needs, and communicating effectively with other team members and patients. Additionally, this role will be closely involved in developing new processes to improve care delivery.

Requirements

High School Diploma or GED required.
4 years of primary care practice performing both front and back-office tasks
Experience must include working with multiple providers
At least 1 year of video or telephone patient outreach experience
AAMA certified or able to be certified within 6 months of hire
Excellent written and verbal communication skills
Ability to work simultaneously across multiple platforms in addition to the EHR
Ability to clinically prioritize and manage multiple responsibilities
Quick thinking in responding to patient needs
Strong team player
Flexibility to work across multiple providers
Apply logical reasoning to effectively execute high-level instructions and resolve issues involving multiple variables in a variety of complex situations

Nice To Haves

Bilingual in English and Spanish
Care Coordination experience
Proactive quality improvement experience, such as gap recognition and PDSA cycles

Responsibilities

Clinical Support Prior to visit, collects and documents new and updated patient information, clinical data, and other relevant information such as vital signs, height/weight, allergies, medication reconciliation list, chief complaint, pain score, all past medical, family, and social history, and current symptoms.
Requests/obtains additional data from outside sources: EKG/lab/ diagnostic test results, specialist visits, and other historical data.
Schedules patients with urgent needs or abnormal results and arranges referrals.
Obtain prior authorizations on specific medications, diagnostic testing/imaging, and referrals as ordered by the provider.
Performs time-sensitive delegated tasks, which include but are not limited to patient requests via telephone, email, and chat, electronic health record (EHR) messages, and triages/addresses phone calls from other providers.
Completes communication loops to provide feedback and answers to providers, patients, families, pharmacies, suppliers, etc.
Orders refills and testing per protocols.
Provides medical record documentation daily.
Provides age-specific patient education and distributes approved health information materials according to diagnoses.
Discusses testing results with patients as delegated by the provider.
Works to create and maintain excellence in patient/family satisfaction.
Testing and implementation of new workflows and processes to improve patient care and/ or efficiency.
Outreach to patients to support follow-through with care plan and gaps in care.
Serves as lead for daily provider/health guide/MA huddles
Works with health guides to divide tasks
Manages all referrals
Chaperones virtual sensitive exams.
Proactive patient outreach where clinically appropriate, such as new medication follow-up and wellness checks.
Performs video check-ins with patients where appropriate
Serve as a resource and support for the health guides.
In-Person Patient Care Prepares, administers, and documents oral and injectable medications and vaccines per provider orders.
Consistently follows all elements of medication/vaccine policies.
Collects laboratory specimens for on-site and remote-site testing.
Performs waived lab testing as ordered and per protocols, including standardized orders.
Orders, stocks, and maintains the cleanliness of exam rooms and other assigned areas.
Documents orders as per protocol.
Performs and/or assists with in-office procedures, such as EKGs, wound care, PAP smears, etc.
Operates clinical equipment in accordance with procedures, including safety and quality control checks.
Reports malfunctioning equipment.
Conducts point-of-care testing, orders, and refills as per protocol