Medical Assistant - Pulmonary/ Sleep Support

Rochester Regional Health

22h•Onsite

About The Position

As a Medical Assistant, your excellent customer service and communication skills directly affect patient care as well as ensuring day to day office operations run smoothly. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. Its vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.

Requirements

Excellent customer service skills
Communication skills
Computer skills
Ability to exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects
Ability to perform frequent walking, standing or squatting

Nice To Haves

Associates degree
2 years of pre-hospital care activities or acute/critical care experience
Strong customer service, computer, and communication skills
Medical Assistant Certification
For Elder ONE Employment: 1 year experience with frail, elderly population

Responsibilities

Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
Obtain and document patient vital signs, history, and screenings; promptly report abnormalities.
Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing.
Assist providers and nursing staff during procedures and clinical care activities.
Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
Provide patient education and instructions under provider or RN guidance.
Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
Order and track clinical supplies; assemble information packets and support provider communications.
Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.
Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.
Escort patients to ancillary services (e.g., lab, radiology) as needed.
Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
Compile data from patient records for quality assurance and improvement activities when requested.
Process payments and charge entry; manage non-clinical office supplies and distribute mail.
Perform other duties as assigned to ensure smooth practice operations.