Medical Assistant - Quality

UnitedHealth Group•Chandler, AZ

18h•$16 - $29

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Assist in the care of patients through telephonic outreach to identify care needs and barriers to care, connect patients to community resources, and schedule hospital follow up appointments, screenings and Annual Wellness Visits including recently discharged patients Complete medication review of new and changed medications for patients discharged from a facility and provide to Primary Care Provider (PCP) for HFU and escalate when necessary Document patient interactions accurately in appropriate systems/logs and ensure compliance with relevant procedures and regulations Collect, organize, and enter clinical data into appropriate systems to support HEDIS and Stars reporting Work as part of a team and collaborate effectively with providers, colleagues and management May need to travel to complete health screenings at local Independent Physician Association (IPA) and PCP offices, quarterly meetings, onboarding and orientation You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High school graduate or GED
Completion of a Medical Assistant program, or Military Medic program
Current CPR and / or BLS certification or ability to obtain certification within 30 days of hire
Competence in using relevant computer systems and software applications (e.g., Excel, Outlook, & electronic medical records)
Proficiency in medical terminology and patient safety procedures
Proven solid communication skills to translate and communicate medical information clearly to patients and colleagues

Nice To Haves

Certification as a Medical Assistant
Experience with EPIC EMR
Familiarity with various insurance programs/products (e.g., Medicare)
Familiarity with HEDIS and Stars measures
Proven solid analytical, organizational, and communication skills
Ability to work independently and collaboratively in a matrixed environment
Bilingual – Spanish

Responsibilities

Assist in the care of patients through telephonic outreach to identify care needs and barriers to care, connect patients to community resources, and schedule hospital follow up appointments, screenings and Annual Wellness Visits including recently discharged patients
Complete medication review of new and changed medications for patients discharged from a facility and provide to Primary Care Provider (PCP) for HFU and escalate when necessary
Document patient interactions accurately in appropriate systems/logs and ensure compliance with relevant procedures and regulations
Collect, organize, and enter clinical data into appropriate systems to support HEDIS and Stars reporting
Work as part of a team and collaborate effectively with providers, colleagues and management
May need to travel to complete health screenings at local Independent Physician Association (IPA) and PCP offices, quarterly meetings, onboarding and orientation