Medical Assistant/Patient Services Representative

Vivent Health • Denver, CO

39d • $25 - $28

About The Position

The Medical Assistant/Patient Services Representative (MA/PSR) reports to the Practice Manager/PSR Supervisor. In addition, to performing a variety of important tasks related to the accurate and appropriate registration and scheduling of patients, the MA/PSR is often the first point of contact between the patient and the organization and thus is responsible for creating a positive and helpful impression. The MA/PSR position is considered a crucial link between the patient and the care delivered by clinical and service staff of Vivent Health Services Departments. Patient services are the key priority in this position requiring the PSR/MA to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Requirements

• High school diploma or equivalent
• Certified Medical Assistant (CMA) required; Registered Medical Assistant (RMA) accepted in states where applicable.
• Basic lifesaving certificate
• One year or great experience phlebotomy
• Demonstrated knowledge of universal precautions
• Minimum of 3 years of professional administrative experience
• Six months of health care receptionist experience
• Ability to work well under pressure with minimal supervision
• Ability to handle multiple tasks simultaneously in a busy clinic environment
• Must have a valid driver's license
• Willingness to travel within the designated territory
• Professional appearance and demeanor
• Ability to work with a diverse patient population
• Proficient computer skills and a working knowledge of Microsoft Office and Windows
• Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community
• Demonstrate exemplary customer service and interpersonal communication skills; must have the ability to work with diverse people groups.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must be highly flexible; able to accommodate changing needs of the department.
• Well-developed verbal and written communication skills.
• Knowledge of and sensitivity to HIV/AIDS disease and ability to interact with diverse populations.

Nice To Haves

• Epic experience strongly preferred
• Working knowledge of Spanish language (bilingual) is a plus.
• HIV experience in a not-for-profit environment.

Responsibilities

• Communicate effectively with the public, including employees, patients, clients, volunteers, visitors, and vendors.
• Treat patients and clients with respect and sensitivity; explain procedures to new patients.
• Provide direct patient care, including rooming, maintaining exam rooms, vital signs, vaccinations, ECGs, and phlebotomy.
• Register and update patient information in electronic health records, schedule patient appointments, verify insurance, and collect co-pays.
• Make reminder calls to ensure patient attendance.
• Assist in managing patient flow and clinic operations.
• Answer, screen, and forward phone calls, providing basic information.
• Support staff with administrative tasks like distributing information, faxing, copying, scanning, ordering medical supplies, and word processing.
• Prepare and maintain patient records in compliance with regulations.
• Process specialty care referrals and abstract lab results.
• Ensure clinic equipment is in good working order, monitoring expiration dates and performing routine checks.
• Participate in quality improvement activities, special projects, and reporting.
• Perform other duties as assigned by the practice manager.
• Adherence to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

Benefits

• Generous paid time off, including 12 paid holidays
• 401k with 100% employer match up to 5%
• 12 weeks of fully paid parental leave
• Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits
• Employer paid short and long-term disability
• Tuition reimbursement
• Certification, and licensure assistance
• Benefits for part-time roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 251-500 employees