Medical Assistant/Patient Representative

PediaTrust • Bannockburn, IL

6d

About The Position

We are looking for a compassionate and motivated Medical Assistant with Patient Representative responsibilities to join our pediatric after-hours care team. In this role, you will support our healthcare team by preparing patients for appointments, assisting with medical procedures, and handling a variety of administrative tasks. You will be the first point of contact for patients and families, ensuring a smooth and positive experience from check-in to checkout. We are looking for part-time employment, around 30 hours a week, with early morning availability. This is an after-hours position, including early morning and weekend shifts. Flexibility is required to accommodate office needs. Anticipated Schedule Monday 7:15am-5:00pm Tuesday 7:15am-10:45am Wednesday 7:15am-12:15pm Thursday 7:15am-11:00am Friday 7:15am-5:00pm Rotating Saturdays Who are we? PediaTrust, the largest independent pediatric group in the Midwest, is renowned for its commitment to clinical excellence and family-centered care. We’re proud to have achieved the highest-level Patient-Centered Medical Home recognition by NCQA.

Requirements

• High school diploma or equivalent (Associate's degree or certification in a healthcare-related field preferred).
• Certification as a Medical Assistant (CMA, RMA, or other relevant certification).
• 1-2 years of experience in a clinical or pediatric setting preferred.
• Proficient in Electronic Health Record (EHR) systems.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Adherence to HIPAA regulations and confidentiality.
• CPR certification
• Certification as a Medical Assistant preferred
• Ability to lift and carry items up to 25 lbs.
• Frequent standing, walking, sitting, and bending.
• Bending and lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

Nice To Haves

• Experience in pediatrics or pediatric urgent care settings.
• Bilingual (English/Spanish) is a plus.
• Prior experience in patient representative or customer service roles.

Responsibilities

• Prepare patients for their appointments, including performing vital signs, measuring height/weight, and rooming patients.
• Conduct Point of Care testing as directed by the Registered Nurse (RN) or healthcare provider
• Accurately document care and test results in the Electronic Medical Record (EMR).
• Review incoming faxes and forms and route them to the appropriate provider.
• Monitor completion of diagnostic tests and assist in communicating normal results to patients and parents.
• Maintain HIPAA compliance at all times.
• Answer phones, schedule appointments, and verify patient information.
• Perform patient check-in and check-out processes, including handling insurance and personal details.
• Assist with billing by entering charges, collecting and posting payments, and resolving patient balances.
• Process medical records requests and ensure accurate documentation.
• Address patient inquiries regarding appointments, insurance, billing, and follow-up care.
• Maintain cleanliness and organization of exam rooms and office space.
• Stock supplies and ensure rooms are properly set up and sanitized according to protocols.
• Clean and disinfect medical instruments and equipment.
• Perform quality control and assist in end-of-day office processing tasks.
• Maintain CPR certification and be prepared to provide CPR when necessary.
• Contribute to the overall upkeep of office space and equipment.
• Assist with additional tasks as needed to support the healthcare team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED