Medical Assistant Patient Services Coordinator Women’s Health Clinic
About The Position
Medical Assistant / Patient Services Coordinator HerKare Women’s Health Clinic – Franklin, TN 💲 $22/hour | Full-Time | Onsite About HerKare HerKare is a women-centered healthcare clinic dedicated to providing compassionate, personalized care in a welcoming and modern clinical environment. While LowT Center/SynergenX and HerKare are an established leader in HRT and growing healthcare organization, our Franklin, Tennessee HerKare clinic is brand new, offering an exciting opportunity to help build a clinic Medical Assistant / Patient Services Coordinator who excels in both clinical care and front office operations, and who is passionate about delivering an exceptional patient experience. Position Summary The MA / Patient Services Coordinator is a dual-role position serving as the first point of contact for patients while also supporting clinical services under the direction of licensed providers. This role blends patient-facing customer service, clinical skills, and administrative responsibilities to ensure smooth daily clinic operations and high-quality care. This position is ideal for a healthcare professional who enjoys variety, accountability, and direct impact in a women’s health setting. Schedule Monday: 8:00 AM – 5:00 PM Tuesday: 8:00 AM – 7:00 PM Wednesday: 8:00 AM – 1:00 PM Thursday: 7:00 AM – 5:00 PM Friday: 8:00 AM – 5:00 PM Saturday: 8:00 AM – 12:00 PM (2–4 Saturdays per month) Employees are expected to arrive 15 minutes prior to shift start.
Requirements
- 6 months of working experience as a Back office medical assistant or completed externship in leiu of Medical Assistant certification (required)
- High school diploma or GED required
- Previous experience in a medical office, clinic, or healthcare setting preferred
- Strong patient service, communication, and interpersonal skills
- Comfortable discussing insurance, billing, and payment options with patients
- Proficient with electronic health records and Microsoft Office
- Highly organized, detail-oriented, and able to multitask in a fast-paced clinic
Nice To Haves
- Previous experience in a medical office, clinic, or healthcare setting preferred
Responsibilities
- Greet and check in patients in a warm, professional manner
- Explain insurance benefits, coverage, and out-of-pocket costs clearly and compassionately
- Collect and process patient payments accurately
- Answer phones, manage messages, and respond to patient communications
- Enter and maintain accurate patient and insurance information in the EHR
- Maintain an organized, clean, and welcoming front desk and waiting area
- Support scheduling, administrative tasks, and clinic flow
- Complete daily cash reconciliation and bank deposits
- Obtain and document vital signs for all patients
- Perform phlebotomy and injections independently
- Assist providers with clinical procedures as needed
- Operate EKG and point-of-care testing equipment per protocol
- Prepare lab requisitions and patient plans in advance
- Support efficient patient flow, rooming patients within 10–15 minutes
- Clean, stock, and inventory exam rooms daily
- Complete all required clinical and operational logs
- Handle and process patient specimens according to lab protocols
- Perform quality control documentation and instrument maintenance
- Identify and report any issues affecting test accuracy
Benefits
- Competitive pay at $22/hour
- Great Benefit Package
- Opportunity to help launch and shape a new women’s health clinic
- Patient-centered culture focused on compassion and quality care
- Collaborative, supportive clinical environment
- Stable, full-time schedule with consistent hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
