Medical Assistant Lead - Arrowhead

United Urology Group•Glendale, AZ

27d

About The Position

The Medical Assistant Lead will perform clinical and administrative duties under the administrator's direction and support the team, other leads, and providers.

Requirements

Minimum High School Diploma or GED required.
Completion of a Medical Assistant program or two years of Medical Assistant experience in a medical clinic is required; Urology experience is a plus. (All locations except for AZ).
Graduated from an accredited Medical Assistant program with license or certification required and will be verified prior to employment (AZ Only).
Minimum of two years of leadership experience required; supervisory preferred.
Ability to type 40 words per minute.
Excellent customer service skills.
Attention to detail and willingness to learn.
Proficiency in triaging patients, phlebotomy, administering injections, obtaining vitals, and processing specimens.
Proficient knowledge of medical terminology, ICD-9, and CPT -4 Codes.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable speaking on the phone and working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Multitasking and proactive problem-solving.
A high level of professionalism.
Ability to type a minimum of 40 words per minute.

Nice To Haves

Urology experience is a plus.
Urology experience is a plus.

Responsibilities

Oversee medical assistants in their duties and ensure that competencies and proficiencies are completed.
Prepare employee schedules, approve time sheets, and request time off.
Run stent report monthly and determine if stent was removed, exchanged, or pending follow-up.
Maintain and manage all medical equipment.
Order office and medical supplies through IOS inventory.
Exercise problem-solving and conflict-resolution skills when handling patients.
Communication with drug representatives.
Manage CPR renewal.
Oversee CLIA and CLIA inspections.
Prepare monthly calendar for rendering provider.
Provide assignments (side work) for medical assistants and ensure it is being completed.
Complete monthly back-office inspection and document code box and oxygen tanks are in working order.
Assist team and lead members when needed.
Create various workflows, policies, and procedures to enhance staff.
Provide excellent customer/patient services and ensure staff is as well.
Provide in-services and training to staff.
Provide monthly meetings with staff to address issues and concerns.
Oversee all medical assistants' and providers' PAQ, tasks, schedules, and portal messages.
Attend meetings as requested.
Exercise problem-solving and conflict-resolution skills when handling patients.
Maintain strict patient confidentiality and privacy following office policies and procedures and HIPAA privacy and security requirements, and exercise utmost discretion in patient and staff interactions.