Medical Assistant Lead, Orthopedics

Mass General Brigham • Salem, NH

11h • Onsite

About The Position

Mass General Brigham is a not-for-profit organization supporting patient care, research, teaching, and community service, striving to provide exceptional care. The Mass General Brigham Medical Group delivers high quality, low cost, innovative community-based ambulatory care, offering primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. Mass General Brigham at Tuscan Village in Salem, NH, is a state-of-the-art healthcare center providing world-class, patient-centered care. The Lead Medical Assistant position is a full-time, 40-hour role within a fast-paced, patient-centered orthopedic practice. This role involves hands-on clinical support and oversight of a team of three Medical Assistants and two Orthopedic Technicians. The Lead Medical Assistant is a vital member of the care team, responsible for leadership and oversight of clinical operations and Medical Assistant staff under the direction of the Practice Manager. The position serves as a role model and resource, acting as a liaison between clinical staff, the Practice Manager, and the Medical Director or Physicians, facilitating communication, coordinating new clinical initiatives, and addressing clinical issue resolutions to enhance operational efficiency.

Requirements

• High School Diploma or Equivalent required
• Certified Medical Assistant - required
• Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks
• 3-5 years experience as a medical assistant required
• Prior leadership or Lead Medical Assistant experience required
• Ambulatory orthopedic practice experience required

Nice To Haves

• Basic Life Support [BLS Certification] - preferred

Responsibilities

• Provide hands-on clinical support.
• Oversee a team of three Medical Assistants and two Orthopedic Technicians.
• Room patients.
• Assist with orthopedic procedures.
• Coordinate daily staffing coverage.
• Step in to support coverage as needed.
• Ensure efficient patient flow and high-quality care.
• Provide guidance and mentorship to the team.
• Assist with scheduling.
• Attend meetings.
• Collaborate closely with practice leadership.
• Serve as a point of contact to escalate workflow or staffing concerns.
• Exercise appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager.
• Perform the duties of a Medical Assistant.
• Serve as a role model and resource for site staff.
• Act as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians.
• Facilitate office-wide communication.
• Coordinate new clinical initiatives.
• Address clinical issue resolutions to enhance operational efficiency.
• Assist in complex office-based procedures and provide clinical oversight for quality control programs.
• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participate in the interview process for new MAs and serve as a preceptor for new hires or students.
• Supervise clinic support staff and create coverage schedules for the MA team.
• Assist with competency assessment for other MAs and provide input on performance evaluations.

Benefits

• competitive base pay
• comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses as applicable
• recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees