Medical Assistant II- Eating Disorder Clinic

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Mass General Brigham is a not-for-profit organization that relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service, striving to provide exceptional care. The Medical Assistant II role within the Eating Disorder Clinic supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. This includes taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. The role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Requirements

High School Diploma or Equivalent
Strong interpersonal and communication skills
Ability to prioritize tasks in complex and busy environment
Accuracy and attention to detail
Comply with all local, state and federal privacy and confidentiality rules and regulations
Ability to take vital signs, manual blood pressures, collect blood samples and other specimens
Comprehensive knowledge of medical terminology, procedures, and protocols
Proficiency in electronic health record (EHR) systems and medical office software
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Managing one's own time and the time of others

Nice To Haves

Associate's degree in medical assisting

Responsibilities

Show patients to examination rooms and prepares necessary equipment for healthcare providers
Interview patients to obtain medical information and measure their vital signs, weight, and height and record information in the patients medical record
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated
Maintains inventory of immunizations and checks expiration date
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene
Performs other duties as assigned
Complies with all policies and standards