Medical Assistant - Float

Southwest Network Company Brand•Phoenix, AZ

About The Position

Provides medical assistance to members and assists with meeting their healthcare needs. Services include assisting in examination and treatment of members (patients) under the direction of a physician, nurse practitioner or designee. Assists with interviewing members, measures vital signs under the direction of a psychiatrist or nurse practitioner, and records information in members’ electronic medical record on the day of service. Assists with coordination of health care needs of members to include primary care provider (PCP) coordination, coordinating provider appointments, follow up, obtaining medical records, and communicating and documenting member needs and information to the treatment team. Available to support all members needs at any clinic as assigned. You are required to have a personal vehicle for this role. All members of our team are expected to provide support and services in accordance with the Nine Guiding Principles for Recovery Oriented Adult Behavioral Health Services and Systems and practice in a manner that is consistently mindful of the 12 Principles of The Arizona Vision for Children. REQUIREMENTS Essential Function for this Position Performs duties required of medical assistants in this treatment system to include conducting brief evaluations and measuring vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height) and may include blood draws and urine collection, performing ECG’s, and preparing specimens for laboratory analysis. Assists with coordination of care for health care needs of members to include primary care provider (PCP) coordination, coordinating provider appointments, follow up, obtaining medical records, communicating, and documenting member needs and information to treatment team ; also identifies opportunities to assist in meeting members’ healthcare needs. Works in collaboration with medical staff and all team members to ensure that member needs are evaluated and addressed. Identifies potential barriers to quality care and opportunities for improvement and reports them to nurse practitioner, psychiatrist or designee. Updates member files and schedules medical tests. Accurately and thoroughly document all services and activities in the medical record according to policy using approved forms and electronic systems. Responsible for completing prior authorizations and appeals for medications, answering medication line for any pharmacy needs or member concerns, communication, and coordination with both PCP and BHMP adult/child. Communicate with members and guardians to schedule appointments. Schedule appointments for child/adolescent lab draws at Central Valley location and draw blood at preset dates. Float between all four adult clinics as needed for coverage of PCP services. Other duties as assigned.

Requirements

Must possess a high school or equivalency diploma; associates degree preferred.
Medical Assistant certificate required.
Phlebotomy experience required.
Must maintain current CPR, First Aid, and Therapeutic Options certifications (offered through Southwest Network)
Must maintain a valid Arizona driver's license and car insurance
Must be at least 21 years of age.
Must have the ability to maintain excellent member and family relationships and provide excellent customer service
Requires effective written, verbal and interpersonal communication skills
Ability to stay organized and have critical thinking, time management and problem solving skills are a must
Ability to utilize multiple types of office equipment (i.e. phones, copier, fax, etc.)
Ability to type 25 to 40 WPM is preferred
Must be proficient in Microsoft Office software
Must be able to utilize the internet and various web browsers

Nice To Haves

Psychiatric/behavioral health experience with seriously mentally ill adults preferred, but not required.

Responsibilities

Performs duties required of medical assistants in this treatment system to include conducting brief evaluations and measuring vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height) and may include blood draws and urine collection, performing ECG’s, and preparing specimens for laboratory analysis.
Assists with coordination of care for health care needs of members to include primary care provider (PCP) coordination, coordinating provider appointments, follow up, obtaining medical records, communicating, and documenting member needs and information to treatment team ; also identifies opportunities to assist in meeting members’ healthcare needs.
Works in collaboration with medical staff and all team members to ensure that member needs are evaluated and addressed.
Identifies potential barriers to quality care and opportunities for improvement and reports them to nurse practitioner, psychiatrist or designee.
Updates member files and schedules medical tests.
Accurately and thoroughly document all services and activities in the medical record according to policy using approved forms and electronic systems.
Responsible for completing prior authorizations and appeals for medications, answering medication line for any pharmacy needs or member concerns, communication, and coordination with both PCP and BHMP adult/child.
Communicate with members and guardians to schedule appointments.
Schedule appointments for child/adolescent lab draws at Central Valley location and draw blood at preset dates.
Float between all four adult clinics as needed for coverage of PCP services.
Other duties as assigned.