Medical Assistant, ENT

Mass General Brigham•Somersworth, NH

7h•Onsite

About The Position

Mass General Brigham is a not-for-profit organization supporting patient care, research, teaching, and community service, striving to provide exceptional care through high-performing teams. The Mass General Brigham Medical Group delivers high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. Wentworth Health Partners, an affiliate of Wentworth-Douglass Hospital and a member of Mass General Brigham Medical Group, provides state-of-the-art medical and surgical care for disorders of the ears, nose, and throat, and specialized diagnosis and treatment for upper respiratory allergies in their Head and Neck Specialty Group, located at 361 High Street in Somersworth, NH. This full-time, 40-hour Medical Assistant position is for the Head and Neck Specialty team, working Monday through Friday from either 8:00am to 5:00pm (with an hour lunch break) or 8:30am to 5:00pm (with a 30-minute lunch break). Medical Assistants work autonomously while functioning as part of a collaborative team, supporting nurses and providers. This MA will see an average of 19-30 patients per day and will rotate supporting different providers to foster collaboration, skill development, and clinical knowledge expansion. While employees are typically assigned to specific practices, floating to other departments within the WHP system may be required during staffing shortages or other extenuating circumstances for cross-coverage. The role involves assisting healthcare teams with both clinical and non-clinical patient services under the direction of healthcare providers, including taking vital signs, documenting patient information, scheduling appointments, managing patient flow, and direct patient interaction to ensure comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff.

Requirements

High School Diploma or Equivalent required
Direct MA experience or medical field work 1-2 years required
Strong interpersonal and communication skills are essential for success in this position.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Comply with all local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency in electronic health record (EHR) systems and medical office software.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Managing one's own time and the time of others.

Nice To Haves

Associate's Degree Medical Assisting preferred
Basic Life Support [BLS Certification] - preferred
Certified Medical Assistant [National Certification] - preferred
Applicants from a variety of clinical backgrounds, including EMTs and LNAs

Responsibilities

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.