Medical Assistant (CMA, LPN or EMT)

Group Health Cooperative of South Central Wisconsin•Madison, WI

1d•Onsite

About The Position

This position is for a Care Team Specialist (CTS) to join a collaborative, patient-centered clinic team, supporting both clinical and administrative workflows to ensure high-quality care and a smooth patient experience. The role involves daily patient care, administrative tasks, and coordination of ongoing care, working closely with nurses and medical providers. Qualified candidates must have completed training as a Medical Assistant, Licensed Practical Nurse (LPN), Paramedic, or EMT from an accredited program. GHC-SCW is a quality-driven cooperative built on collaboration, community involvement, innovation, and belonging, dedicated to the health and well-being of its employees.

Requirements

Must meet the requirements for a Medical Assistant (MA), a Licensed Practical Nurse (LPN), or an EMT
Medical Assistants must have successfully completed an MA training program from an accredited school or program and must be eligible for and receive national certification within six (6) months of employment or must have three years of MA experience and have current national certification
Medical Assistants must obtain national certification from one of the following certifying organizations and must maintain certification by meeting CME requirements: National Healthcareer Association (CCMA); or American Association of Medical Assistants (AAMA); or American Registry of Medical Assistants (ARMA); or National Center for Competency Testing (NCCT); or By an approved and accredited certifying organization with CME requirements
Licensed Practical Nurses must have successfully completed an LPN training program from an accredited school or program
LPNs must have current licensure as a practical nurse in the State of Wisconsin or must obtain licensure as a practical nurse in the State of Wisconsin within six (6) months of employment
Emergency Medical Technicians (EMTs) must have successfully completed an approved training program and have a valid State of Wisconsin license of one of the following: Emergency Medical Technician (EMT); or Advanced Emergency Medical Technician (AEMT); or Paramedic (EMT-P)
Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate (must obtain certification within four (4) months of employment)
Ability to travel to various work sites
Employee is expected to provide personal transportation
Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle
Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies
Knowledge of and/or ability to learn how to properly use and maintain equipment, materials and supplies used during the course of treatment
Knowledge of and/or ability to learn and use computer-based applications such as MS Office, electronic medical record systems and scheduling applications
Must type a minimum of 30 WPM with minimal errors
Knowledge of or ability to learn outpatient clinical administrative procedures
Knowledge of medical terminology and knowledge of basic pharmacology
Ability to maintain quality, safety and/or infection control standards
Ability to recognize, identify and report problems to appropriate personnel
Basic understanding or ability to learn about reimbursement/insurance practices for medical care
Knowledge of inventory management practices
Ability to instruct patients and/or families as to the basic nature of disease and to provide instruction on proper care, treatments and follow-up
Knowledge of medical records and appropriate documentation
Knowledge of interviewing practices and techniques used in order to gather information
Excellent written and verbal communication skills
Ability to communicate with patients, family members, visitors, and members of the healthcare team in a respectful manner
Strong interpersonal skills and the ability to be culturally sensitive and to work with a diverse patient population
Ability to maintain good working relationships with patients and staff
Ability to maintain patient confidentiality
Knowledge of or ability to learn HIPAA requirements
Ability to climb, stoop, kneel and crouch
Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally
Ability to stand and sit for prolonged periods of time

Nice To Haves

One year of relevant experience working in a clinic or outpatient setting is desirable
Experience with EPIC is desirable

Responsibilities

Rooming patients
Taking vital signs
Collecting medical histories
Preparing for visits
Assisting with exams and procedures
Managing test results based on protocols
Supporting Epic in-basket and MyChart workflows
Returning patient calls
Helping coordinate ongoing care
Working closely with nurses and medical providers to support the overall management of patient care
Abide by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies
Set personal standards and strive for high quality work in completing assignments
Perform job duties in a timely manner
Represent the organization in a positive manner
Understand and promote the Mission, Vision, and Common Values of GHC-SCW