Medical Assistant Care Coordinator (DHWC)

Methodist Healthcare Ministries of S. Tx•San Antonio, TX

3d•Onsite

About The Position

Medical Assistant Care Coordination supports the patient-centered medical home (PCMH) model by working closely with Care Coordination RN/LVN and the integrated care team. This role focuses on patient engagement, care coordination, follow-up support, and health outcomes improvement in both clinic and home settings.

Requirements

High school diploma or GED; graduation from an accredited Medical Assistant program.
Currently registered with the Texas Department of Aging and Disability Services, National Association for Health Care Professionals, or National Healthcare Association.
Current BCLS certification.
Minimum of one (1) year in a clinical setting.
Must have a valid driver's license, access to a reliable vehicle, and current auto liability insurance.
Bilingual fluency in English and Spanish required.
Strong collaboration and teamwork skills.
Effective verbal and written communication skills.
Cultural sensitivity and ability to provide patient-centered care.
Problem-solving and decision-making in clinical environments.
Adaptability and initiative in dynamic patient care settings.
Ability to work independently with minimal supervision.
Basic proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel) and internet usage.
Must be able to provide verbal interpretation between providers and patients.

Nice To Haves

Experience with electronic health records (EHR).
Previous experience in community health or with vulnerable populations.
Experience coordinating care across multiple providers or health systems.
Additional certifications in community health or care coordination.
Experience using Electronic Health Record (EHR) systems.

Responsibilities

Collaborate with Care Coordination RN/LVN and healthcare team to promote PCMH principles and seamless care. 20%)
Coordinate follow-up care after ER visits, including scheduling appointments, assisting with medication needs, and specialty referrals. (15%)
Provide education and navigation support to patients and families regarding ongoing care and conditions. (15%)
Conduct home visits to assess patient needs, support care plans, and promote health outcomes. (10%)
Monitor and respond to changes in patient condition in-person, by phone, or during home visits. (10%)
Assist with transition of care to ensure continuity between healthcare settings. (10%)
Respond to patient inquiries, complaints, and requests; provide resolution or escalate as appropriate. (10%)
Occasionally take and document vital signs both in clinic and home settings. (5%)
Document patient outcomes using accurate clinical terminology. (5%)
Perform other duties as assigned to support the integrated care team and patient population.