Medical Assistant - Patient Care Coordinator
About The Position
Golden State Plastic Surgery offers patients the highest level of care. Our Plastic Surgery Clinic offers a collaborative, patient-centered environment with outstanding clinical support, modern facilities, and a strong commitment to patient experience. You will support patients across the breadth of Dr. Shih’s practice, which includes cosmetic breast and body surgery, gender-affirming top and body contouring surgery, and reconstruction after breast cancer. Dr. Shih sees patients primarily in Walnut Creek, and also has a secondary clinic in San Francisco. While you will be based primarily out of the Walnut Creek office, you will also be required to commute to the San Francisco office for Dr. Shih’s clinic twice monthly.
Requirements
- Medical Assistant certification or equivalent clinical experience preferred.
- Prior experience in plastic surgery, dermatology, aesthetics, or healthcare strongly desired.
- Strong interpersonal, communication, and relationship-building skills
- Sales-oriented mindset grounded in patient education, trust, and ethical advocacy.
- Experience with EMR systems such as EMA, eClinicalWorks, or similar platforms.
- Highly organized with excellent time-management and follow-through skills
- Ability to multitask and manage patients at various stages of care
Responsibilities
- Serve as a primary point of contact for patients undergoing surgical or cosmetic procedures and guide them through the treatment process.
- Educate patients on recommended surgical procedures, alternatives, risks, recovery timelines, and postoperative expectations.
- Coordinate and schedule surgeries, including pre-operative appointments, surgery dates, and post-operative follow-ups.
- Verify insurance coverage and assist patients in understanding treatment costs, authorizations, and payment expectations when applicable.
- Provide clear, accurate, and detailed surgical price quotes, including explanation of fees, timelines, and available financing options when applicable.
- Ensure completion of all required pre-operative documentation, consents, and clearances in a timely manner.
- Coordinate post-operative care instructions, follow-up visits, and patient communications.
- Preparing exam and treatment rooms with necessary instruments and supplies.
- Ensures all treatment rooms are cleaned and stocked ready for patient care.
- Reviewing patient history, visit reason, medications, and patient understanding of procedures, and documenting appropriately in EMA.
- Ensuring MIPS information is consistently and accurately completed in the medical record.
- Assist the surgeon during in-office procedures and surgical visits, including pre- and post-procedure support.
- Processing prescription refills in accordance with established procedures and ensuring authorizations are obtained when necessary.
- Assist with scheduling diagnostic tests, treatments, and follow-up appointments.
- Demonstrate strong multitasking, organization, and attention to detail to ensure smooth daily clinic flow.
- Ability to travel between Walnut Creek and San Francisco offices.
Benefits
- 40% off products and procedures and the ability to participate in free annual injectable events.
- Comprehensive medical, dental, and vision benefits.
- Company paid short and long-term disability as well as life insurance.
- Safe Harbor 401K matches up to 4%.
- Flex spending accounts and commuter benefits.
- Employee Assistance Program (EAP) counseling.
- Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
- Employees accrue PTO from their first day of employment.
- Employees working over 20 hours in a pay period are eligible for 9 paid holidays.
- Pet insurance to cover the healthcare needs of your pets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
