Center Care Team - Medical Assistant, Bilingual
About The Position
Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) is a critical role to support the PCP day-to-day and ensure efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient's health conditions, including performing routine diagnostic testing during appointments.
Requirements
- Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
- Self-starter with the ability to think creatively and work effectively
- Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership
- Strong communicator that is customer-oriented
- Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
- Experience with claims/quality reports and analytical software packages
- Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability to travel on occasion for company meetings
- High school diploma or equivalent education (GED) required
- Must be bilingual (insert language need) and able to pass formal proficiency exam as part of the selection process
- A minimum of 1 year work experience as a Medical Assistant
- Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required
- BLS for Healthcare Providers required
- EClinicalWorks or similar EMR experience
Nice To Haves
- 6+ months' phlebotomy experience is highly desired
- Experience working with geriatric patients is a plus
- Embodies and serves as a role model of ArchWell Health's Values: Be compassionate Strive for excellence Earn trust Show respect Stay resilient Always do the right thing
Responsibilities
- Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure
- Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel
- Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including: returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician
- Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision
- Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times
- Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
501-1,000 employees
