Medical Assistant Associate/Assistant

University Of Michigan (The Regents @ Ann Arbor)•Ann Arbor, MI

63d

About The Position

Works with specialty care teams to manage patient flow in a fast-paced outpatient clinic setting Essential skills include patient intake, managing clinic flow, and general support to our providers.

Requirements

Excellent customer service skills.
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
Demonstrate dependability, imitative, ability to prioritize, and ability to accept direction.
Commitment to process improvement.
Strong interpersonal and communication skills.
Excellent attendance record.
Basic computer literacy with typing accuracy and speed.
Excellent listening skills.
1-3 years of relevant experience (Medical Assistant Associate)
0-1 years of relevant experience (Medical Assistant)

Responsibilities

Escort patients within the clinic and/or virtually room video visit patients.
Provide clinic assistance by taking vital signs and assisting patients.
Data entry into MiChart or other systems utilized within Michigan Medicine
Download data card for provider review.
Patient follow up and prescription management.
Work with insurance companies to obtain prior authorizations for medications.
Maintain stock levels in exam rooms.
When necessary, order medical supplies utilized within the clinic.
Clean intake area and exam rooms.
Proactively serve as a liaison between patients and Michigan medicine personnel to ensure adequate response and patient satisfaction.
Communicate/collaborate with internal and external customers to ensure an integrated approach to services.
Identify and track reoccurring operational problems, enact change and provide resolutions.
Able to resolve most questions and problems using critical thinking and conflict resolution skills.
Required to have knowledge and adhere to University and Departmental policies and procedures.
Maintain security of all databases and ensure confidentiality of employee and patient information.
Performance special projects as requested.
Attend necessary meetings.
Train new hires if necessary.