Medical Assistant - AI Operations Associate

Basata • Chicago, IL

3d

About The Position

We're seeking a highly motivated and tech-savvy Medical Administrative Assistant with a strong background in specialty practices to join our growing team! In this exciting role, you'll play a pivotal role in our mission by working directly with new clinic customers to ensure a smooth transition to Basata's AI-powered tools and support ecosystem

Requirements

• Minimum 2-3 years of experience as a Medical Assistant or in a similar healthcare support role.
• Strong understanding of front-desk and back-office operations in a clinical setting.
• Proficient in electronic health records (EHR) systems and comfortable working with various software applications.
• Excellent communication and interpersonal skills with the ability to build rapport with diverse healthcare professionals.
• Highly organized and detail-oriented with a proactive problem-solving approach.
• Ability to adapt to new environments and learn quickly.
• Must be a self-starter with a strong work ethic and a willingness to travel.

Responsibilities

• Partner with new specialty clinics to understand and learn their unique workflows and work on them with minimal training.
• Perform front-office and back-office administrative tasks at speciality clinics.
• Conduct onsite training sessions and provide ongoing support to clinic staff on effectively utilizing Basata's tools and functionalities.
• Gather feedback from clinics and collaborate with the product team to continuously improve Basata's offerings.
• Maintain clear and concise documentation of implemented workflows and processes.
• Travel to various clinic locations throughout the country (travel arrangements provided).
• Assist clinics with knowledge transfer, IT set up of necessary technical logistics and ensure seamless integration with their existing systems.

Benefits

• Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.
• Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
• High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.
• Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed