Medical Appointment Clerk

AAI•Scott AFB, IL

13d•Onsite

About The Position

AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC, and Atlanta. Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/ . AAI is actively recruiting a Medical Appointment Clerk to perform duties at 375th Medical Group, Scott AFB, IL and/or at the 375 MDG O’Fallon Family Medicine Clinic, St Elizabeth Hospital, O’Fallon, IL . The Medical Appointment Clerk Schedules appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.

Requirements

A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
Clearly speak and understand the English language.
Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
Education. High school diploma or General Educational Development (GED) equivalency.
Experience. At least 6 months of experience in medical office scheduling.
Must be a U.S. citizen.

Responsibilities

Schedules medical appointments and determines patient eligibility for services from phone calls secured messaging or other methods used for appointment requests.
Supports PCM by name processing for an appointment and appropriate access to care timeframes during the allocation of standard appointment types.
Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.
Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
May be required to register patients not already in the computer system, such as newborns.
Maintains accurate and up-to-date patient schedules and logs.
Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
Validates basic patient demographic information prior to booking appointments for patients. Makes required updates.
Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
Provides patient with specific visit instructions.
Pulls records and files documentation as needed.
Confirms medical records are available for upcoming appointments on provider schedules.
May assist in the preparation of patient notices (telephonically or form letter formats) for appointment reminders, no-shows, or rescheduling/cancellations.
Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols, and individual clinic guidelines as needed.
If in the lead clerk position, attendance at the clinic Access to Care Meeting is mandatory for central booking representation.