Medical Appointment Clerk

The Copper River Family of Companies • Tampa, FL

4h • Onsite

About The Position

Coho Integrated Solutions is seeking a reliable and detail-oriented Medical Appointment Clerk to support clinic operations at MacDill Air Force Base in Tampa, Florida. MacDill AFB operates one of the largest Air Force medical facilities, serving more than 30,500 enrollees, including approximately 24,100 Total Force servicemembers.
This position plays a critical role in ensuring timely access to care by managing patient scheduling, maintaining accurate medical records, and supporting providers and clinical staff in delivering high-quality healthcare services.

Requirements

• Proof of US Citizenship is required to work on this contract
• High School Diploma or General Educational Development (GED) equivalency required
• Basic Life Support (BLS) certification required
• At least 6 months of experience in medical office scheduling

Responsibilities

• Schedule medical appointments via telephone, secure messaging, and other approved communication methods in accordance with local appointing guidelines.
• Support Primary Care Manager (PCM) by-name processing and ensure appropriate access-to-care timeframes when allocating standard appointment types.
• Maintain appointment schedules using Government computer systems including Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.
• Validate patient eligibility through the Defense Enrollment Eligibility Reporting System (DEERS) and update demographic information as required.
• Register new patients into the system when necessary, including newborns.
• Maintain accurate and up-to-date patient schedules, logs, and appointment records.
• Utilize Government system tools and standard protocols (detail codes, freezing slots, TRICARE Online usage) to manage appointment slots, rescheduling, and cancellations.
• Contact patients to schedule, reschedule, or cancel appointments as needed.
• Prepare and distribute appointment reminders, no-show notifications, and reschedule/cancellation notices via phone or form letters.
• Create and deliver telephone consult messages (t-cons) to Primary Care Managers and clinic nursing staff in accordance with established clinic procedures.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED