Appointment Clerk

Echo Global Logistics•Memphis, TN

About The Position

The Appointment Clerk is responsible for scheduling, coordinating, and confirming appointments to ensure efficient workflow and timely service delivery. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. The Appointment Clerk serves as the first point of contact for internal and external customers, providing accurate information and exceptional customer service.

Requirements

High school diploma or equivalent; associate degree preferred.
1–2 years of experience in scheduling, administrative support, or customer service.
Strong organizational and multitasking skills with high attention to detail.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling or logistics software.
Ability to remain calm and professional under pressure and manage competing priorities.

Nice To Haves

Experience in a logistics, transportation, or healthcare environment (depending on industry).
Familiarity with CRM or TMS (Transportation Management System) software.
Bilingual skills (English/Spanish) a plus.

Responsibilities

Schedule, confirm, and update appointments for customers, clients, or vendors.
Communicate professionally via phone, email, and internal systems to coordinate appointment details.
Verify necessary information such as availability, service requirements, and documentation.
Maintain accurate appointment logs, records, and reports.
Follow up on missed or rescheduled appointments to ensure continuity of service.
Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency.
Handle inquiries and resolve scheduling conflicts or issues promptly.
Maintain confidentiality and adhere to company policies and procedures.