Medical Appointment Clerk - Lead

Epic Government • Dayton, OH

4d

About The Position

Medical Appointment Clerk - Lead job in Wright Patterson AFB, OH. Veterans and Military Spouses Encouraged to Apply Benefits/Compensation: Health and Welfare Fringe Benefits: $5.09 per hour Paid Holidays - 11 days Company-funded match and safe harbor 401(k) Medical, Dental and vision plans available Life insurance and accidental death plans available Short-term and long-term disability plans available TRICARE Supplemental available Supplemental Benefit plans available Employee Assistance Program Pet Insurance Plans available Will Preparation Services available Medical Appointment Clerk - Lead Job Overview: Adhere to assigned work schedule and attendance standards. Ensure compliance with government contractual requirements and DHA/MTF policies. Uphold confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPPA) and The Joint Commission (TJC) standards. Maintain professionalism and courtesy in all interactions with beneficiaries, staff, and government representatives. Demonstrate reliability, adaptability, and commitment to PIRMAC's mission of delivering exceptional patient access and support. Foster a positive, team-oriented environment that encourages engagement, productivity, and retention.

Requirements

• High school diploma or General Educational Development (GED) equivalency
• Skilled in Microsoft 365 and other software programs.
• Excellent interpersonal and customer service skills, proper telephone etiquette.
• Ability to critically think, define problems and obtain solutions.
• Must be able to obtain clearance to be granted a Common Access Card (CAC).
• Must be able to clearly communicate, verbally and written with coworkers and clinic staff.

Nice To Haves

• Healthcare administrative experience
• Call center experience
• Critical thinking skills and attention to detail.
• Receptive to feedback.
• Ability to navigate and utilize computer systems effectively.

Responsibilities

• Supervise daily operations of staff day-to-day activities, metrics, to ensure program success.
• Monitor and report on call volume, performance metrics, and quality assurance results to ensure compliance with contractual and DHA standards.
• Collaborate with the Program Manager, FSR, and Coho leadership to achieve operational goals and continuous improvement.
• Conduct coaching sessions, performance reviews, and staff training to promote professional development and accountability.
• Maintain timekeeping and attendance records, ensuring accurate and timely submissions.
• Review system workflows and recommend process enhancements to increase efficiency and accuracy.
• Support quality assurance and activities by monitoring calls and appointment documentation for adherence to performance standards.
• Promote an environment of teamwork, professionalism, and respect across all staff levels.
• Assist with interdepartmental communication and coordination between Appointing, RMS, and CLR.
• Perform additional duties as assigned to support Wright Patterson Medical Appointment Department mission and contract performance objective.

Benefits

• Health and Welfare Fringe Benefits: $5.09 per hour
• Paid Holidays - 11 days
• Company-funded match and safe harbor 401(k)
• Medical, Dental and vision plans available
• Life insurance and accidental death plans available
• Short-term and long-term disability plans available
• TRICARE Supplemental available
• Supplemental Benefit plans available
• Employee Assistance Program
• Pet Insurance Plans available
• Will Preparation Services available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED