Medical Affairs Project Manager

Mass General Brigham•Somerville, MA

3d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Under the direction of the OCMO Administrative Director, Medical Affairs, the Project Manager for Medical Affairs will be responsible for project managing the planning and day to day activities related to the design and implementation of a system-wide medical professional practice evaluation and performance management program. The individual in this role will work collaboratively with administrative and medical leadership across Mass General Brigham clinical departments, with enterprise and site-based partners within the OCMO team, and with other key stakeholders across the system. This position requires strong project management, communication and analytical skills and will provide an opportunity to contribute to the development of a robust, proactive, and systematic approach to clinician excellence.

Requirements

Bachelor's Degree Related Field of Study or equivalent years of experience required.
Demonstrated ability to work independently with a minimum amount of supervision.
Demonstrated experience in project management.
Demonstrated expertise in managing working relationships in a matrix structure.
Exceptional organizational skills and attention to detail to accomplish critical tasks and understand the impact of results on departments, current systems, and the organization as a whole.
Strong organizational and analytical skills.
Demonstrated ability to identify problems and follow problem through until resolution.
Excellent interpersonal/communications skills.
Must be able to work independently and exercise appropriate judgment as necessary.
Ability to interact with individuals at all levels of the organization.
Ability to assess all assigned work and manage time appropriately to meet deadlines.
Must be able to juggle multiple priorities and programs effectively.
Enjoy and thrive in a fast-paced environment.
Proficiency with Microsoft applications (Outlook, Word, PowerPoint, Excel) required.
Project management experience 2-3 years required

Nice To Haves

Master’s degree in public health, healthcare management or related field strongly preferred.
Experience in promoting healthcare provider behavior change is desirable.
Preferred: 3-5 years relevant experience required with demonstrated competency in an complex medical center or similar environment.
Demonstrated ability to work independently with a minimum amount of supervision.
Demonstrated experience in project management.
Demonstrated expertise in managing working relationships in a matrix structure.
Experience in promoting healthcare provider behavior change is desirable.

Responsibilities

Manage activities related to the development and maintenance of a system-wide medical professional practice evaluation program, including but not limited to Ongoing Professional Practice Evaluation (OPPE), focused professionalism performance evaluation, (FPPE) and re-credentialing and re-privileging process.
In partnership with medical leadership and other administrative team members, support development, vetting, and approval of rigorous system-wide and departmental quality measures through a robust committee oversight process.
Under guidance of the Administrative Director of Medical Affairs, support development of processes for design, approval, and monitoring of OPPE standards across clinical departments, and help coordinate ongoing process maintenance following system implementation.
Serve as a central resource and key contact for specific departments and/or sites for all issues related to a system-wide medical professional practice evaluation and performance management program (MGB Provider Minimum Performance Standards)
Oversee the development of new centralized measures and reporting, including data tools and implementation.
Serve as a central resource for specific tools used to provide data to inform OPPE measures, such as the On-Line Peer Chart Review tool and Pulse360.
Partner with Digital, Data Analytics and other colleagues to support design and integration of specific OPPE measures into systems for tracking and monitoring.
Responsible for ongoing communication with departmental Quality Leaders and Administrative leaders to ensure program standards are met.
Review departmental plans to assess the efficacy of measures as an accurate reflection of provider performance on quality and safety of patient care and meet regulatory requirements.
Produce and distribute standard reports for specific departments; review report integrity as part of quality control; summarize report results.
Evaluate data and reports to assess if reporting structure meets end user requirements.
Lead, conduct, and evaluate the annual audit of specific departmental OPPE plans.
Maintain program forms and materials.
Manage contact list of key administrators and physicians for routine distributions.
Communicate with sites and relevant stakeholders, such as Compliance, the Central Credentialing Office, Digital.
Manage additional OCMO Medical Affairs projects as needed