Medical Administrative Assistant

Pacific Skin Institute•Sacramento, CA

4h•Onsite

About The Position

Pacific Skin Institute is in search of a motivated candidate with a team-centered attitude! We are looking for a Medical Administrative Assistant for our Sacramento Administrative Office that has a passion for customer service, helping people obtain the services they need, and making sure patients feel comfortable when seeing a doctor. Office Hours: 7:00 AM- 6:00 PM; available shifts vary Shifts Vary from Monday to Friday: 7:00am to 4:00pm | 8:00am to 5:00pm | 9:00am to 6:00pm This is a Health Administration position, and does not entail any face-to-face contact with patients. All communication with patients and providers is over the phone or through our electronic medical records system (Epic) from our Administrative office location

Responsibilities

Answer the phone in a professional and courteous manner and provide exemplary customer service
The Medical Administrative Assistant schedules all appointments and assures that all of the appropriate clinical information is collected to ensure efficient workflow
Coordinate Patient Care and support Clinical Staff in response to incoming phone calls from patients. Answer incoming calls for 4 different clinic locations
Communicate with provider teams to ensure timely access to care for patients
Scheduler provides accurate patient information so that all departments may view it daily, and maintains open communication with all staff members to ensure quality patient care
Scheduling new and return patient appointments and procedures
Assisting in processing incoming patient referrals & faxes
Heavily communicate with the patient and provider through Telephone and EMR messaging system for about 75% percent of day-to-day communication
Utilize waitlist/call-back lists to fill the provider schedules
Expected to answer about 70 patient phone calls each day