Medical Administrative Assistant - Medical Operations Support

Mayo Career Site US•Jacksonville, FL

About The Position

The Medical Administrative Assistant is a multifaceted professional role responsible for the coordination and management of complex clinical, technical and administrative functions. Work is performed under general supervision and is completed independently, providing current status or outcome to the appropriate personnel. A primary component of this position will be the exercise of independent judgment and discretion. Must have the ability to coordinate multiple projects at a high level of performance, accuracy and speed, and the ability to adapt to rapidly changing priorities. Looks for innovative ways to improve work procedures and methods that result in time and cost savings. Work requires collaboration with both internal and external contacts in order to complete job duties, resolve problems, and improve efficiency. Supports the daily operations and activity flow of the patient care area by performing administrative functions and acting as a central source of information for staff, physicians, patients, and families. Consistently demonstrates strong organizational, communication and time management skills that help to facilitate a smooth functioning of the unit. Supports multiple health care providers and team members within the medical practice. Clinical duties include obtaining and importing patient related material, slides, images and information into the patient’s electronic health record. Manages and coordinates numerous provider calendars to ensure optimal performance and appropriate patient access objectives are consistent with institutional strategies. Triages a high volume of patient calls, electronic messages, faxes and received mail, with related follow through. Acts as a referring physician liaison with the coordination of complex appointments, ancillary testing, and procedures. Partners with Office of Access Management colleagues for the coordination of patient appointments when scheduling conflicts arise. Coordinates departmental/administrative meetings, event planning, national and international travel and processes expenses for providers and guests. Creates and/or manages departmental web pages. Generates databases/spreadsheets, agendas, minutes, reports, and presentations. Compose letters and statements independently requiring interpretation and application of departmental policies. Responsible for the timely processing of professional licensing, dues, annual fees and expenses. Coordinates and assists with physician recruitment, visiting professorships, and rotations from different Mayo locations. Purchases and manages inventory of office supplies and equipment. Supports administrative and project needs of department/division Operations Administrator and Operations Manager. Maintains routine records, and files in an efficient manner.

Requirements

Strong organizational skills
Communication skills
Time management skills
Ability to coordinate multiple projects
Ability to adapt to rapidly changing priorities

Responsibilities

Coordination and management of complex clinical, technical and administrative functions.
Exercise of independent judgment and discretion.
Coordinate multiple projects at a high level of performance, accuracy and speed, and the ability to adapt to rapidly changing priorities.
Improve work procedures and methods that result in time and cost savings.
Collaboration with both internal and external contacts in order to complete job duties, resolve problems, and improve efficiency.
Supports the daily operations and activity flow of the patient care area by performing administrative functions and acting as a central source of information for staff, physicians, patients, and families.
Demonstrates strong organizational, communication and time management skills.
Supports multiple health care providers and team members within the medical practice.
Obtaining and importing patient related material, slides, images and information into the patient’s electronic health record.
Manages and coordinates numerous provider calendars.
Triages a high volume of patient calls, electronic messages, faxes and received mail, with related follow through.
Acts as a referring physician liaison with the coordination of complex appointments, ancillary testing, and procedures.
Partners with Office of Access Management colleagues for the coordination of patient appointments when scheduling conflicts arise.
Coordinates departmental/administrative meetings, event planning, national and international travel and processes expenses for providers and guests.
Creates and/or manages departmental web pages.
Generates databases/spreadsheets, agendas, minutes, reports, and presentations.
Compose letters and statements independently requiring interpretation and application of departmental policies.
Responsible for the timely processing of professional licensing, dues, annual fees and expenses.
Coordinates and assists with physician recruitment, visiting professorships, and rotations from different Mayo locations.
Purchases and manages inventory of office supplies and equipment.
Supports administrative and project needs of department/division Operations Administrator and Operations Manager.
Maintains routine records, and files in an efficient manner.