Medical Administrative Assistant
About The Position
The Medical Administrative Assistant serves as the primary front-of-house and intake support role for the Crisis and Acute Outpatient Services building. This position combines medical administrative responsibilities with front desk operations and requires medical and behavioral health awareness to help identify potential safety or medical concerns and escalate appropriately to clinical staff. This role is administrative in nature and does not provide clinical care, but it requires familiarity with medical terminology, crisis environments, and the ability to exercise sound judgment in a high-acuity setting
Requirements
- High school diploma or GED
- Completion of a Certified Medical Assistant program
- Medical or healthcare administrative experience required
- Strong communication skills and ability to remain calm in high-stress situations
- Certified Medical Assistant certification required.
- BLS/CPR certification required
Nice To Haves
- Certified Medical Assistant (CMA) or comparable medical training
- Experience in behavioral health, crisis services, emergency departments, or acute care settings
- Familiarity with trauma-informed care and de-escalation principles
- Experience working in fast-paced, public-facing healthcare environments
Responsibilities
- Serve as the first point of contact for clients, families, first responders, and community partners
- Greet and assist individuals in a calm, professional, and trauma-informed manner
- Answer and appropriately route incoming calls, including identifying time-sensitive or urgent concerns
- Coordinate check-in and check-out processes for crisis and outpatient services
- Schedules appointments for indicated services and makes follow up calls as necessary
- Collect and manage required copayments at time of service
- Manage lobby flow, monitor wait times, and communicate updates to clinical and security staff
- Maintain confidentiality and ensure HIPAA compliance at all times
- Collect and verify demographic, insurance, and intake information accurately
- Enter and update information in the electronic health record and related systems
- Communicate effectively with clinical staff regarding arrivals, concerns, or changes in client status
- Assist with coordination of EMS, law enforcement, or crisis team arrivals as needed
- Follow established protocols for documentation, safety alerts, and incident reporting
- Observe clients for signs of medical distress, intoxication, withdrawal, escalating agitation, or behavioral risk
- Recognize red-flag symptoms and promptly notify nursing or clinical staff per protocol
- Support crisis response workflows by following escalation and safety procedures
- Assist in maintaining a safe, orderly, and welcoming lobby environment
- Maintain organized front desk and intake areas
- Support compliance with safety, emergency, and organizational policies
- Participate in required trainings related to crisis response, safety, and trauma-informed care
- Perform other administrative duties as assigned in support of crisis and outpatient operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
