Medical Administrative Assistant
About The Position
This job posting is a hub which means we are looking for candidates to fill open MAA positions across Mayo Clinic in Arizona, including but not limited to: Medical Admin Assistant Float Team - All Campuses Cardiovascular - Scottsdale CCM Operations - Phoenix Campus Transplant Services - Phoenix Campus Hem/Onc - Phoenix Campus PM&R Practice Support- Phoenix Campus HIMS Operations - Phoenix Campus Department of Surgery - Phoenix Campus Orthopedics - Phoenix Family Medicine - Phoenix GYN - Phoenix Neurology - Phoenix GI Hepatology - Scottsdale Surgery - Phoenix Infectious Disease - Phoenix Phoenix Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Responsibilities
- serving as a liaison to patients, internal and external referring physicians, and all allied health staff
- handling a high volume of telephone calls
- facilitating patient access
- appropriately responding to patient inquiries
- accommodating referring physician requests
- routing patient concerns appropriately
- calendar and schedule maintenance
- handling physician mail
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
