Medical Administrative Assistant

Eye Associates Of New Mexico • Santa Fe, NM

3d

About The Position

Join EANM as a Patient Services Representative Trainee (PSR Trainee) and become the welcoming face and organizational backbone of our clinics. In this essential, patient-facing role, you’ll be cross-trained to support both check-in and check-out functions while learning to navigate systems such as NextGen and Phreesia. You’ll play a critical role in scheduling, registration, insurance verification, and patient financial interactions—helping ensure a smooth, accurate, and compassionate experience for every patient we serve. Why Choose Us? Be part of a patient-centered organization committed to exceptional service and access to care Receive hands-on training across scheduling, registration, insurance, and checkout functions Gain exposure to multiple specialties, providers, and clinic locations Develop valuable healthcare administrative and insurance knowledge Work in a fast-paced, team-oriented environment with strong support Opportunity for growth and advancement within Eye Associates

Requirements

• High school diploma or equivalent required
• Strong customer service skills with a friendly, professional demeanor
• Ability to multitask, problem-solve, and adapt to changing workflows and technology
• Comfort learning insurance plans, medical terminology, and clinic systems
• Strong attention to detail, reliability, and teamwork skills
• Willingness to complete all required training and work rotating Saturdays and holidays

Responsibilities

• Schedule, reschedule, and coordinate patient appointments using NextGen and Phreesia
• Register new and established patients, verify demographics and insurance, and obtain referrals and prior authorizations
• Check patients in and out, collect copays and balances, and follow cash drawer and batching protocols
• Communicate with patients regarding appointments, delays, billing questions, and follow-up needs
• Coordinate with clinical teams to support patient flow and provider schedules
• Maintain accurate documentation, process referrals, manage task inboxes, and support clinic operations

Benefits

• PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
• Medical, Dental & Generous Vision Benefits
• 401(k)
• Education Assistance
• Company-paid Life, AD&D, Disability Insurance & more!
• Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with .75 FTE status or higher; additional details will be provided upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees