MEDICAID WAIVER SUPERVISOR - 67013921

State of Florida • West Palm Beach, FL

9d • Onsite

About The Position

This position is responsible for spending the majority of their time supervising, communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent oversees the direct supervision of the Medicaid Waiver Unit for the Region, including but not limited to, providing technical assistance and training to Qualified Organizations (QO), waiver support coordinators (WSCs), Consumer Directed Care Plus (CDC+) Consultants, working with service providers, assisting individuals and families in accessing services, ensuring compliance with Medicaid requirements, conducting WSC case transfers, and other initiative impacting clients serving in the waiver program. Assists the Regional Program Administrator in completing ad hoc reports and other assignments. Directs the work of employees to insure maximum use of time and resources. Participates in planning, development, implementation and evaluation of service programs for persons with developmental disabilities served through the Medicaid Waiver program. Assists in the identification and resolution of specific problems concerning policy implementation and service delivery. Provides technical assistance regarding programmatic and individual issues and assist in interpreting rules, policies and standards. Keeps staff informed of level of achievement on performance indicators and works with other Regional staff to improve performance. Manages oversight of annual medical necessity reviews for all individuals served through the Medicaid waiver program for the Region. Verifies correct iBudget amount for each individual annually. Ensures that assignments are met within required timeframes. Oversees processes by ensuring submissions made to the Regional Operations Manager and Deputy ROM for approval follow the Agency operating procedure and process. Provides technical assistance to staff in the interpretation Medicaid rules, procedures, and requirements. Seeks clarification from the State office as needed regarding new/ongoing policies. Provides feedback on Waiver Support Coordinator and Medicaid Waiver provider scorecards as requested. Ensures current and new information regarding the Medicaid waiver program is provided to waiver support coordinators during monthly meetings. Coordinates Regional specific training and technical assistance for waiver support coordinators. Performs other related duties as assigned.

Requirements

• High School Diploma or its equivalent.
• Valid Driver’s License or other efficient means of transportation and willing to travel for work purposes.
• Four years of related professional experience.
• Knowledge of: Use Microsoft Office Programs (Word, Excel, Outlook, Teams, SharePoint).
• Use APD iConnect to complete business processes.
• Methods of compiling, organizing, and analyzing data for the purpose of monitoring and evaluating staff.
• The structure and content of the English language, including meaning and spelling of words, rules of composition, and grammar.
• Ability to: Provide responsive customer service.
• Work with individuals with developmental disabilities.
• Multi- task effectively.
• Use tracking systems to monitor and complete work assignments within required timeframes.
• Communicate effectively, orally and in writing, and the ability to prepare reports.
• Lead, supervise and manage people.
• Establish and maintain effective working relationships with internal and external customers.
• Deal with the public in a tactful, courteous, and effective manner.
• Analyze problems comprehensively and recommend solutions /change(s) quickly and effectively.
• Demonstrate sound judgment and decision making, weighing the costs and benefits of a potential action.
• Be flexible and prioritize workloads.

Responsibilities

• Supervising, communicating with, motivating, training, and evaluating employees
• Planning and directing employees’ work
• Overseeing the direct supervision of the Medicaid Waiver Unit for the Region
• Providing technical assistance and training to Qualified Organizations (QO), waiver support coordinators (WSCs), Consumer Directed Care Plus (CDC+) Consultants
• Working with service providers
• Assisting individuals and families in accessing services
• Ensuring compliance with Medicaid requirements
• Conducting WSC case transfers
• Assisting the Regional Program Administrator in completing ad hoc reports and other assignments
• Directing the work of employees to insure maximum use of time and resources
• Participating in planning, development, implementation and evaluation of service programs for persons with developmental disabilities served through the Medicaid Waiver program
• Assisting in the identification and resolution of specific problems concerning policy implementation and service delivery
• Providing technical assistance regarding programmatic and individual issues and assist in interpreting rules, policies and standards
• Keeping staff informed of level of achievement on performance indicators and works with other Regional staff to improve performance
• Managing oversight of annual medical necessity reviews for all individuals served through the Medicaid waiver program for the Region
• Verifying correct iBudget amount for each individual annually
• Ensuring that assignments are met within required timeframes
• Overseeing processes by ensuring submissions made to the Regional Operations Manager and Deputy ROM for approval follow the Agency operating procedure and process
• Providing technical assistance to staff in the interpretation Medicaid rules, procedures, and requirements
• Seeking clarification from the State office as needed regarding new/ongoing policies
• Providing feedback on Waiver Support Coordinator and Medicaid Waiver provider scorecards as requested
• Ensuring current and new information regarding the Medicaid waiver program is provided to waiver support coordinators during monthly meetings
• Coordinating Regional specific training and technical assistance for waiver support coordinators
• Performing other related duties as assigned

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• Paid Maternity and Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees