Medicaid Office Manager
About The Position
This position was created due to rapid expansion of a national managed care organization’s Kansas Medicaid footprint. The organization serves Kansas Medicaid members through state-approved managed care and waiver programs As enrollment and service delivery continue to grow, a hands-on Medicaid Office Manager is needed to lead day-to-day operations of a mid-sized Medicaid-focused office in southern Wichita. This role plays a critical part in stabilizing operations, building scalable processes, and supporting staff during a period of active growth Ideal for a leader with strong Medicaid experience who can balance operations, people management, and compliance
Requirements
- Five or more years of experience managing healthcare or Medicaid-focused office operations
- Proven experience supervising administrative staff and clinical teams
- Strong working knowledge of Medicaid programs and waiver-based services
- Experience with hiring, onboarding, training, and performance management
- Excellent leadership, communication, and organizational skills
- Ability to manage competing priorities in a fast-paced, growth-oriented environment
Nice To Haves
- Experience working within a large national managed care organization
- Knowledge of Kansas Medicaid waivers and state-specific regulations
- Background in care coordination, case management, or clinical operations
- Bachelor’s degree in healthcare administration, business, nursing, or a related field
Responsibilities
- Oversee daily operations of a mid-sized office serving Kansas Medicaid members
- Ensure efficient workflows across administrative, clinical, and support teams
- Maintain compliance with Kansas Medicaid regulations, waiver requirements, and internal policies
- Monitor productivity, service delivery, and key operational performance metrics
- Manage and support administrative staff, care coordinators, and clinical personnel
- Provide coaching, performance management, and professional development
- Foster a collaborative, compliance-driven, and member-focused culture
- Address escalations related to staff performance, workflow challenges, and member concerns
- Ensure office operations align with Kansas Medicaid waiver programs, including HCBS and related services
- Support care coordination, authorizations, eligibility verification, and documentation standards
- Serve as a local subject-matter resource for Medicaid policies, procedures, and workflows
- Lead hiring efforts for administrative and clinical roles as the office scales
- Oversee onboarding, orientation, and ongoing training initiatives
- Ensure staff are properly credentialed, compliant, and operationally prepared
- Partner with HR and regional leadership on workforce planning and staffing needs
- Ensure adherence to state, federal, and managed care compliance standards
- Support audits, reporting requirements, and corrective action plans when necessary
- Promote continuous improvement in service quality, outcomes, and operational efficiency
- Partner closely with regional leadership, HR, and corporate support teams
- Prepare and present operational, staffing, and performance reports
- Support implementation of new programs, initiatives, and process improvements tied to Kansas expansion
Benefits
- Base salary starting at $80,000+, commensurate with experience
- Up to 20% annual performance bonus
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- 401(k) with employer contribution
- Paid time off and paid holidays
- Ongoing training and career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
