Medicaid and CHIP Services (MCS) Long-term Services and Supports Special Projects Team Manager

Texas Health & Human Services Commission•Austin, TX

39d

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. The Medicaid and CHIP Services (MCS) Long-term Services and Supports (LTSS) Special Projects Team Manager V, under the direction of the Director of Program Policy in the MCS Office of Policy, performs advanced (senior level) managerial work overseeing the daily operations and activities of Medicaid and CHIP program policy work. This Manager V position leads a team of approximately nine program specialists responsible for highly complex program policy related to topics such as consumer directed services, person-centered planning, and the Centers for Medicare and Medicaid Services (CMS) Home and Community-based Services (HCBS) Settings Rule. The manager: Recruits, hires, and trains staff; Establishes goals and standards for the team; Evaluates staff progress toward meeting goals; Identifies problems and develops effective solutions; and Regularly interacts and works with internal and external stakeholders. This position must be able to work under minimal supervision, with extensive latitude for the use of initiative and independent judgment. The manager interacts routinely with executive staff, other HHSC staff, other state agencies, federal partners, managed care organization staff, external stakeholders, and the public. The position may perform additional duties during legislative sessions. The ideal candidate has excellent writing and interpersonal skills and thrives in a fast-paced environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy. This position will allow for constant learning opportunities and a chance to impact the LTSS provided to individuals receiving Medicaid or CHIP services. The Program Policy unit offers a collaborative and supportive working environment.

Requirements

Knowledge of: State and federal Medicaid and CHIP or other health care-related laws and regulations
Knowledge of: Project and program management principles and practices
Knowledge of: Principles and practices of public administration and management
Skilled in: Analyzing, evaluating, and interpreting complex written material
Skilled in: Managing multiple, sometimes conflicting, priorities without jeopardizing deadlines or system milestones
Skilled in: Effective verbal and written communication, including adjusting communications to fit the intended audience
Skilled in: Establishing and maintaining productive and credible working relationships both internally and externally
Skilled in: Using Microsoft Office Suite
Ability to: Lead development of Medicaid and CHIP Services program policy, contractual requirements, and rules in the Texas Administrative Code
Ability to: Plan, assign, prioritize, supervise, and evaluate the work of others
Ability to: Hire and train staff
Ability to: Identify problems, evaluate alternatives, and devise and implement sound solutions related to complex policy issues
Ability to: Take initiative and be resourceful
Ability to: Think creatively and support creative thinking in others
Ability to: Perform well in a team environment, including working collaboratively to accomplish objectives
Ability to: Provide leadership that promotes teamwork and motivates staff
Ability to: Produce accurate, high-quality results
Ability to: Negotiate with individuals and groups, develop professional networks, and identify the internal and external dynamics that impact the work of the organization
Ability to: Work independently with minimal supervision
Bachelor's degree from an accredited four-year college or university and five years' full-time work experience in the health and human services field. A master's degree may substitute for up to two years of work experience.
Supervisory experience, team lead experience, or experience in a role such as a senior advisor.
Experience in Medicaid and CHIP Services, including LTSS.
Five years' full-time experience performing consultative, supervisory, managerial, professional, or technical work during which the applicant regularly analyzed work problems from an administrative aspect and interpreted complex written material.

Nice To Haves

Master's degree in public health, social work, public affairs, or public administration.

Responsibilities

Attends work on a regular and predictable schedule in accordance with agency leave policy.
Works collaboratively across MCS to identify innovative and effective solutions for individuals receiving services and staff.
Plans, assigns, and provides direction to the staff in the unit.
Provides guidance and oversight for staff activities such as development of complex healthcare policy; implementation of federal and state laws and rules; and creation of decision documents for executive leadership, stakeholder presentations, Texas Administrative Code rule amendments, state plan amendments, contract amendments, reports, requests for proposals, and responses to legislative, provider, and stakeholder requests for information.
Assists staff with negotiations and problem-solving.
Reviews and approves staff work products in accordance with MCS policies and procedures.
Establishes goals and standards for the team and monitors progress for meeting goals and standards. Ensures development and timely submission of program policy deliverables. Oversees the allocation of staff resources to achieve timely program policy outcomes and meet measurable goals; monitors and evaluates the effectiveness and efficiency of staffing levels.
Manages and hires staff for the unit in accordance with HR policy and MCS policies and procedures. Motivates staff through positive and constructive feedback and identifies and helps plan opportunities for staff professional development. Identifies staff performance issues early and addresses them appropriately with the involvement of the Director.
Tracks, monitors, and keeps Director informed of team activities, staff workload, and emerging issues requiring escalation. Identifies areas of needed change and makes recommendations to the Director to improve operations.
Represents the agency and Medicaid and CHIP Services department at meetings, conferences, committee meetings, workgroups, panels, stakeholder meetings, legislative hearings, and other forums. Works with and speaks to community, advocacy, and professional groups to coordinate initiatives, improve programs, provide technical assistance, identify needs, and resolve issues.
Presents complex materials in understandable formats.
Performs other duties as assigned.

Benefits

comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees
defined benefit pension plan
generous time off benefits
numerous opportunities for career advancement
HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments.
Leadership commitment to invest in and foster your professional growth and career advancement.
Being part of a team that impacts the lives of millions of Texans that depend on Texas Medicaid throughout Texas.
Being on the ground level of healthcare policy development and implementation, including the opportunity to work closely with stakeholders such as federal partners, providers, advocates, managed care organizations, and other healthcare contractors.
Engagement with the Texas legislative process, including the opportunity to analyze and inform legislators of potential impact of proposed bills.
The opportunity to learn and engage with multiple domains of the healthcare delivery system, including managed care, fee-for-service, federal-state Medicaid partnerships and other activities related to the administration of the Medicaid program.