Mediator

B-Stock

23h•$20 - $24

About The Position

Are your problem solving skills on point? Do you love helping people? We’re looking for a dynamic, conflict resolution professional to be a multi-partial mediator between our buyers and sellers. As a B-Stock mediator, you’ll oversee a group of assigned clients to mitigate the conflict resolution process for any issues that arise. You will follow a directive shuttle mediation model, communicating with one party at a time via email or phone. This position must also address questions and concerns regarding order disputes including shipping, shortage, not-as-described issues, and flag any related abuses of the process for internal review. This position offers you the opportunity to continually refine your skills as a conflict resolution professional with opportunities for regular co-mediation, quality assurance feedback, and ongoing training.

Requirements

Bachelor’s degree required
Basic mediation trained or equivalent course work
Excellent verbal and written communication, problem solving skills, and the ability to make decisions based on sound reasoning
Results oriented with ability to self-manage, while contributing to a positive work environment
A team player, someone that naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results
Experience in using web-based applications, including Microsoft Office; proficiency in Excel
A solid understanding of basic math and accounting
Strong time management and organizational skills
Excellent problem resolution, persuasion, and customer service skills
A desire to begin a career in dispute resolution

Nice To Haves

Prior working experience in de-escalating high-stress situations
Knowledge of retail, liquidation, and wholesale principles, methods, practices and techniques
Online auction or ecommerce experience is very helpful
Prior working experience with a related field such as mobile sales and returns or shipping claims
Professional proficiency in a second language

Responsibilities

Manage the dispute process for several clients, while being knowledgeable on their specific policies and procedures
Exercise due diligence, critical thinking, basic math, and negotiation skills to determine the appropriate action to resolve open disputes
Facilitate clear and timely communication with buyers and sellers to establish clear expectations and ensure understanding and overall satisfaction
Empathize and de-escalate high stress situations
Work closely with Account Managers to highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rate