Media Analyst

Mayo Clinic•Rochester, MN

4h•Remote

About The Position

The Analyst is part of a multi-disciplinary team which publishes, archives and retrieves information for Mayo Clinic in multi-media formats. The Analyst works with section and division colleagues, external vendors/suppliers and staff throughout Mayo Clinic to establish media specifications, performance requirements and business needs. Additionally, the Analyst participates in consultations related to best practices as well as policy and procedural guidelines. In collaboration with customers and section/division staff, utilizes analytical skills to create needs/requirements documents promoting existing services, products, resources and technology where applicable. Prioritizes work and schedule in order to meet deadlines and accommodate new projects. Coordinates the management of content in accordance with institution and accreditation standards. Guides customers through established processes for new/major redesign or content conversion. Reviews existing processes for continuous improvement opportunities and develops appropriate work groups. Maintains working knowledge of media technologies, file formats, electronic alternatives, policies and procedures regarding distribution of Mayo materials and copyright laws. Stays abreast of institutional standards and external regulations impacting media within the organization. The Media Analyst provides customer support, manages support tickets, and processes user requests for medical videos stored in digital asset management platforms. The Media Analyst also resolves metadata errors on incoming medical videos using a variety of clinical systems and data sources; manages complex taxonomies, metadata standards, and user-generated metadata; tracks and analyzes customer service and user engagement metrics to enhance service quality and user satisfaction; applies policies and procedures related to the use and management of medical videos; and creates and maintains training and help materials—such as video and slideshow tutorials, frequently asked questions (FAQs), quick reference guides (QRGs), and knowledgebase entries—for medical video platforms. This position is 100% remote work; can work from anywhere in the U.S. Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Responsibilities

Publishes, archives and retrieves information for Mayo Clinic in multi-media formats
Works with section and division colleagues, external vendors/suppliers and staff throughout Mayo Clinic to establish media specifications, performance requirements and business needs
Participates in consultations related to best practices as well as policy and procedural guidelines
Utilizes analytical skills to create needs/requirements documents promoting existing services, products, resources and technology where applicable
Prioritizes work and schedule in order to meet deadlines and accommodate new projects
Coordinates the management of content in accordance with institution and accreditation standards
Guides customers through established processes for new/major redesign or content conversion
Reviews existing processes for continuous improvement opportunities and develops appropriate work groups
Maintains working knowledge of media technologies, file formats, electronic alternatives, policies and procedures regarding distribution of Mayo materials and copyright laws
Stays abreast of institutional standards and external regulations impacting media within the organization
Provides customer support
Manages support tickets
Processes user requests for medical videos stored in digital asset management platforms
Resolves metadata errors on incoming medical videos using a variety of clinical systems and data sources
Manages complex taxonomies, metadata standards, and user-generated metadata
Tracks and analyzes customer service and user engagement metrics to enhance service quality and user satisfaction
Applies policies and procedures related to the use and management of medical videos
Creates and maintains training and help materials—such as video and slideshow tutorials, frequently asked questions (FAQs), quick reference guides (QRGs), and knowledgebase entries—for medical video platforms