Med Spa Service Coordinator -FT

Evolve Med Spa•Jersey City, NJ

2d•Onsite

About The Position

Evolve Med Spa is looking for a client experience specialist to join our Jersey City team.. As our Concierge, you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued. Will greet all incoming clients and manage all appointment scheduling, follow-ups, client inquiries, and special accommodations. You will ensure that the reception/front area and telephones are being covered properly and work with the clinical team to help manage client flow. You will assist with sales by providing new and existing clients with information, results, and suggestions to help clients reach their aesthetic goals. As a Concierge, you'll foster and nurture positive relationships with clients. An exceptional Concierge will initiate and foster all business development leads and referral sources. You will also help ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience. This position will report directly to the Center Manager. About Evolve Med Spa: Evolve Med Spa is an emerging lifestyle brand. We are the trusted destination for face, body and injectable treatments, delivering the highest quality medical aesthetic services in a boutique, client-oriented environment. We are innovators in beauty, and we pride ourselves on prioritizing client experience. We accomplish this by consistently providing high-touch, personalized care to every single client. We understand that each client is unique and each client is special, and we take the time to make them feel and look their best. In order to achieve and maintain our goals, we depend on each employee to act as an important and positive representative of Evolve Med Spa. We value integrity and open communication and expect our employees to act in a manner that exemplifies our core values. We expect that all team members will share our core values and culture and will display: Accountability. Answer and account for outcomes with honesty. Take ownership of tasks that adhere to our values. Teamwork: Listen well. Treat all team members with respect, help each other and learn from each other. Impact: Meet and exceed goals. Identify opportunities for the company to improve and grow. Curiosity: Have the desire to learn more, to figure out new solutions, to continue to evolve Passion: Care about success and inspire others. Show tenacity and desire to learn and improve.

Requirements

Exceptional client experience skills
1-2 years of customer service experience, preferably in a spa or high-end retail environment
Ability to multitask, use personal judgment, utilize strong decision making, analytical and follow-up skills
Proficient with personal computers and contemporary software applications
Exceptional interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
Strong guest service orientation
Rapid learner with the ability to grasp concepts and protocols
Suggestive influencing skills related to building business
Must maintain a high attention to detail

Responsibilities

Interacting with clients in a friendly and professional manner
Checking clients in and out of their appointments, redeeming points and rewards
Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments
Master a basic understanding of each service offering
Upsell new areas/services to current clients in order to hit individual monthly targets
Maintain client confidentiality at all times
Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc
Assist with local marketing events as needed
Assist with business development including outreach to local businesses or potential referral sources.
Create a schedule for visiting and maintaining contact with referral sources.
Nurture leads and act as primary contact to facilitate referrals
Collecting and handling payments
Confirmation and follow up calls/emails/messaging
Follow up with all client’s post-treatment to review results, ensure client satisfaction and encourage them to review/recommend Evolve Med Spa
Ordering office supplies
Assist with new clinic openings as needed
Ensure that med spa is neat, organized and client-ready at all times including ongoing housekeeping and maintenance
Assist with inventory management
Other duties as assigned