Mechanical Technician

Brown & Brown Insurance • Westminster, CO

2d • $20 - $22

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Mechanical Technician to join our growing team in Westminster, CO! The Mechanical Technician provides technical support and excellent customer service by assisting consumers and repair shops with automotive repair, roadside, battery, and tire claims. This role requires a solid understanding of mechanical repair processes, accurate claim entry, clear communication of coverage details, and professional claim adjudication. The Technician ensures a positive customer experience through effective inbound and outbound calls, collaboration with repair facilities, and reliable handling of warranty benefits.

Requirements

• Excellent customer service skills.
• Proficient computer skills.
• Attention to detail.
• Ability to work independently and as part of a team.
• Strong written and verbal communication.
• Understanding of automotive repairs, shop procedures, diagnostic information, and tires.
• Background in the automotive industry: this could be previous employment as a technician, service advisor, parts person, or automotive warranty administrator.

Nice To Haves

• ASE or manufacturer certifications
• Bilingual (English/Spanish or English/French)

Responsibilities

• Answer incoming phone calls on assigned programs
• Accurately enter claim information in electronic databases
• Effectively communicate and understand program coverages
• Adjudicate claims based on coverage limits
• Make outbound calls to ensure consumer needs are met
• Work directly with shops to help consumers receive their warranty benefits

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed