Mechanical Claims Analyst

TEKsystems

1d•$25 - $35•Hybrid

About The Position

Are you a skilled mechanic looking to shift gears in your career? Key Responsibilities: • Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency. • Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests. • Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience. • Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records • Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions. The three main calls they will take will be: - Dealerships calling with repairs required on car to determine if the repairs needed will be covered by the auto warranty, they will have a list of guidelines that will allow them to determine if the claims should be approved or denied. - Car owners will be calling to understand why a claim is either approved or denied. - Car owners will be calling to determine what they should do for an issue with their car. The rep will advise them the process required to get a quote and next steps to determine if the repair will be covered. Overall they will need to be using their mechanical knowledge to understands the issue with the automobile and then advise the dealership or customer what is approved, denied or what the next steps in the process of claim is needed.

Requirements

Mechanical knowledge to understands the issue with the automobile and then advise the dealership or customer what is approved, denied or what the next steps in the process of claim is needed.

Responsibilities

Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records
Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.