Mechanical Claims Adjuster

The Friedkin Group • Houston, TX

4d

About The Position

The Technical Service Specialist under the leadership of the Director, Claims Operations will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. The Technical Service Specialist will 1) provide superior customer service to dealers, consumers, repair facilities, and other customers, 2) adjust and process claims for automotive F&I products, and 3) settle claims pursuant to company guidelines. The Service Specialist also will take action to enhance cross-functional coordination and expand internal communications within GSA.
As a Tech Service Specialist you will:
Adjust/process claims from dealers, repair facilities, and customers accurately and expeditiously. Follow company guidelines. Meet productivity goals.
For each claim, verify agreement or application number; determine if a claim is covered for time and mileage. Deny a claim that is not covered.
Register a verified claim in the database. Review claim history for the vehicle; ensure there are no red flags. Record cause of breakdown. Discuss breakdown with customer and/or service department. Agree on: a) labor time and costs; b) parts to be replaced, whether after-market parts will be used, and mark up; c) rental or towing reimbursements, and d) sublet repairs.
Determine total costs plus sales taxes. Review costs with service department; reach agreement. Authorize the claim; then, give the dealer a claim number.
During process, answer questions from dealers and customers concerning their coverage, benefits, maintenance requirements, and denials. Help locate an “honoring repair facility.” Be able to justify all decisions.
Dispatch independent adjusters as needed to examine vehicles in the field. Evaluate their inspection reports.
Inform Team Specialist about claims results, use of after-market parts, and critical decisions. Identify problem areas, problem dealers, needed policies and procedures, etc. and recommend solutions. Refer disputed claims to Team Specialist.
Process customer reimbursement requests and transfer requests.
Assist other Technical Service Specialists to interpret and apply terms and conditions of GSFS products.
Coordinate and communicate actions within the company and with dealers.

Requirements

• High School Diploma or General educaton degree Req
• 1-3 years Required
• Adjuster License

Nice To Haves

• Certifications from National Institute for Automotive Excellence (ASE) in at least four areas of technical service preferred.

Responsibilities

• Adjust/process claims from dealers, repair facilities, and customers accurately and expeditiously. Follow company guidelines. Meet productivity goals.
• For each claim, verify agreement or application number; determine if a claim is covered for time and mileage. Deny a claim that is not covered.
• Register a verified claim in the database. Review claim history for the vehicle; ensure there are no red flags. Record cause of breakdown. Discuss breakdown with customer and/or service department. Agree on: a) labor time and costs; b) parts to be replaced, whether after-market parts will be used, and mark up; c) rental or towing reimbursements, and d) sublet repairs.
• Determine total costs plus sales taxes. Review costs with service department; reach agreement. Authorize the claim; then, give the dealer a claim number.
• During process, answer questions from dealers and customers concerning their coverage, benefits, maintenance requirements, and denials. Help locate an “honoring repair facility.” Be able to justify all decisions.
• Dispatch independent adjusters as needed to examine vehicles in the field. Evaluate their inspection reports.
• Inform Team Specialist about claims results, use of after-market parts, and critical decisions. Identify problem areas, problem dealers, needed policies and procedures, etc. and recommend solutions. Refer disputed claims to Team Specialist.
• Process customer reimbursement requests and transfer requests.
• Assist other Technical Service Specialists to interpret and apply terms and conditions of GSFS products.
• Coordinate and communicate actions within the company and with dealers.

Benefits

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.
• Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees