Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster

Protective•Farmers Branch, TX

5d•$22 - $25•Hybrid

About The Position

As a Mechanical Claims Adjuster, you'll play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administrators while providing knowledge to the customers and dealers. The Mechanical Claims Adjuster will provide support to our claims department by handling a large volume of claims calls, opening new claims thoroughly and accurately, collecting and reviewing all claim documents, verifying all requirements have been met, and providing claim status updates. The Mechanical Claims Adjuster will provide exceptional customer service, carry out key administrative duties, and perform other related functions as assigned by management.

Requirements

Reliable and punctual.
Keeps a positive attitude and remains cool under stress.
Plan, organize, prioritize, and complete projects and assignments in a timely manner.
Detail-oriented, accurate, and highly organized.
Displays pride in work.
Active listener with the ability to adapt/respond to various types of personalities.
Receptive to coaching and development.
Interact effectively with associates, management, and internal and external customers.
Superior communication skills, both written and verbal.
Demonstrate that you can solve customer problems using creative and effective techniques.
Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards.
Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications.
Ability to type at least 40 wpm + Strong 10-key.
Strong mathematical aptitude.
Operate a calculator and related office equipment.
Proven ability to multi-task and handle interruptions.
Ability to work flexible hours.

Nice To Haves

ASE Certification, or Automotive Service Excellence.
Experience in automotive mechanical claims, service writing, or repair facility operations.
Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData).
Knowledge and experience with claims contact center.

Responsibilities

Answer incoming claims calls, identify key information about the customerâs contract, and answer questions related to coverage.
Communicate follow-up information as needed.
Communicate new claims web instructions.
Ability to manage escalated cases and handle disputes or complaints effectively.
Review incoming claims assigned to you and/or your responsible queues.
Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.
Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.
Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization of no more than 30 minutes of receipt if no additional information is required.
Ensure all claim handling and communication is handled within our desired metrics.
Maintain professional and technical knowledge.
Work independently & proactively.
Assist the Mechanical Claims Lead and Supervisor with various projects.
Support other teams.
Cross-train to gain basic knowledge of other departments within our organization.
Share ideas that may help with organizational productivity

Benefits

comprehensive health, dental and vision insurance
emotional wellbeing through mental health benefits and an employee assistance program
paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day)
contributions to healthcare accounts
a pension plan
a 401(k) plan with Company matching
ProHealth Rewards, Protectiveâs platform to improve wellbeing while earning cash rewards

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