Mechanical Claims Adjuster (Remote)

DriveTime•Salt Lake City, UT

3d•Remote

About The Position

What’s Under the Hood DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. That’s Nice, But What’s the Job? In short, as a Claims Adjuster, you will use your knowledge of vehicle systems and repairs to validate, approve, and authorize payment for repair recommendations on warranty claims. You’ll work over the phone with service advisers and technicians to ensure correct repairs are performed to help get our customers back on the road, so automotive experience is a must! So What Kind of Folks Are We Looking for? Must reside in UT state Passionate and goal-oriented. We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals. Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences. Agile in a fast-paced environment. We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must. Plays well with others. You will be working in a high-functioning team environment. We work together and we win together. Works well in a time crunch. There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates. Fantastic problem solver! Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution. Positive emotional resilience. This is an environment where you will be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

Requirements

Must reside in UT state
Passionate and goal-oriented
Excellent verbal and written communication skills
Agile in a fast-paced environment
Plays well with others
Works well in a time crunch
Fantastic problem solver!
Positive emotional resilience
High School diploma required; Associate or Bachelor’s degree is preferred
3 + years of experience with current automotive mechanical and diagnostics
Must reside in Utah state

Responsibilities

Validate, approve, and authorize payment for repair recommendations on warranty claims
Work over the phone with service advisers and technicians to ensure correct repairs are performed